Associate Dean of Students, Residence Life & Housing

Summary:The overall mission of Student Life is to create transformative experiences beyond the classroom that empower students to shape our campus and become engaged global citizens. The Associate Dean of Students supports this mission through oversight of the residence life and housing area but also through strategic planning student support and assessment for the division. This full-time 12-month benefits-eligible position serves on the senior leadership team within the Division of Student Affairs and reports to the Vice President for Student Affairs/Dean of Students.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilitiesinclude:

• Provide leadership to the Department of Residence Life including overseeing the budget developing a strategic plan and assessment. Providing leadership and oversight of team members responsible for RA training and development residential curriculum housing selection & assignments and building operations.
• Provide strategic guidance on the housing process and bed utilization to maximize revenue generation for the university. Provide oversight into housing occupancy and capacity to ensure clear communication with the finance office and other campus leadership.
• In collaboration with other departments the residence halls are safe clean and of the highest quality possible for a positive student experience. Work with our facilities team to address major facility/maintenance concerns.
• Oversee all communications to residents to ensure information is shared appropriately and communication is clear.
• Develop implement and evaluate policies and procedures for housing.
• Assist with planning of new residence hall(s) or renovation of existing residence hall(s).
• Navigate student and parent/family concerns and complaints related to residence life and housing.
• Supervise the Residence Life team (Associate Director and Assistant Directors) as appropriate. Oversee training and development of professional staff and graduate assistants to ensure all residential staff are prepared to respond to situations as needed. Provides appropriateleadership feedback and supervision to personnel.
• Provide level 2 responses to crisis situations for student concerns. Respond to live-in staff with after-hours concerns and contact with parents as needed.
• Serve as part of the CARE/Behavioral Assessment Team and Student Support Team. Ensure that appropriate outreach is taking place by Residence Life team and provide updates to the CARE team as needed about students of concern.
• Serve as part of the Emergency Operations Team to provide guidance to the team and support residential students during emergency situations.
• Maintain network with peers in other institutions to stay current with trends and new opportunities.
• Provides leadership for the Student Life Division in the absence of the Vice President for Student Engagement/Dean of Students
• Provide leadership of the Family & Friends monthly newsletter and annual weekend visit coordinating schedules registrations and ordering materials as needed.
• Working closely with the Director of Institutional Effectiveness leads the assessment/evaluation processes for the Student Life division including taking lead on initiatives required by the accreditation process aligning the divisions plans with the assessment and strategic priorities for the University
• Consistently serves as an advocate for diversity and cross-cultural understanding to create a welcoming campus to all students
• Supports the VPSA in coordinating division meetings retreats training and other professional development opportunities for the division.

Secondary Duties and Responsibilities:

• Other duties and special projects may be assigned to meet department and university needs
• Assist students and guests who visit the office
• Represent the Division and/or Department of Residence Life and Housing on various campus-wide committees and admissions functions as assigned.

Experience Knowledge and Skills Required

• Masters degree in Student Affairs Administration or comparable degree program with at least five years professional experience with evidence of progressively more responsible roles. Related combination of education and/or experience considered.
• Proven success at developing implementing and evaluating Residence Life programs that foster student learning and development
• Staff supervisory experience including staff selection onboarding training feedback performance management performance counseling teambuilding for optimum performance
• Crisis management experience including working with or supporting students who have mental and emotional health challenges required
• Experience with carefully and reasonably accommodating students with disabilities in the residence hall setting
• Ability to quickly build warm collaborative working relationships with faculty staff and students that inspire professional trust
• Strong organizational and planning skills
• Ability to create strategic processes and policies that align with division and University priorities
• Proficient at multi-tasking in a fast-paced environment
• Excellent problem-solving skills and ability to discern when to independently solve problems or to elevate to a higher level or different department
• Capacity to recognize patterns and provide reasonable foresight when planning or problems arise
• Skilled in autonomous decision-making with transparency in decision-making and management
• Understanding of programmatic assessment and evaluation
• Ability to keep sensitive information confidential; familiarity with FERPA
• Ability to work effectively independently and within a team
• Skilled at holding others accountable while also affirming their humanity
• Skilled at being flexible and adept to change
• Experience in serving on search committees and hiring employees preferred
• Previous supervisory experience preferred
• Experience managing budgets preferred
• Experience working with accreditation processes a plus

Application Process

Does this sound like a good fit Please submit the following:

1. A cover letter addressing the position qualifications and experience
2. Current rsum
3. Salary requirement
4. Contact information for three professional references.

Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nations second fastest growing metropolitan area Queens University of Charlotte leverages the citys diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry non-profit and community organization sectors.

Because of our history of innovation and our legacy of strong leadership Queens is positioned to be among the new forerunners of American higher education.This is a defining moment for Queens. While other institutions are focused on sustaining and surviving we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030 Queens aspires to become the leading private national university of Charlottewith deep meaningful and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the worlds most pressing challenges and biggest areas of opportunity; a fully connected integrated and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity equity and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotteaims to be a leading comprehensive university distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus wherediversity equity and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity promote global understanding encourage ethical living and prepare individuals for purposeful and fulfilling lives. To this end the University recruits talented faculty staff and students from across the United States and around the world. Queens encourages applications from women people of color people with disabilities and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live learn and work.

Queens works to provide an accessible living learning and working environment for current and prospective faculty staff and students and visitors to our campus. If there are accommodationswe can provide to make your application process more accessible please contact the Director of Human Resources ( ). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees including: medical dental and vision insurance domestic partner benefits a 403b retirement plan with two options (pre-tax or post-tax (Roth) contributions) with a generous match vacation and generous paid holidays tuition remission and tuition exchange Queens-paid life insurance supplemental life insurance dependent life insurance accidental death and dismemberment insurance disability insurance flexible spending accounts (medical dependent care Health Savings Account) sick leave and long-term disability leave paid parental leave FMLA leave when eligible reduced cost meals at Morrison Dining Hall employee assistance program (EAP) free access to the Levine Center wellness addition employees may choose benefits such as pet insurance critical care insurance and legal assistance.