AWS Cloud Ops Engineer

Position Description:

CGI has an immediate need for a AWS Cloud Ops Engineer to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest customers. We take an innovative approach to supporting our client working side-by-side in an agile environment using emerging technologies.

This role is located at a client site in Reston VA. A hybrid working model is acceptable.


We partner with 15 of the top 20 banks globally and our top 10 banking clients have worked with us for an average of 26 years!

We have over 92000 CGI Members in 40 countries and over 5k loyal Clients who are leveraging our end-to-end services across the globe.

Your future duties and responsibilities:

Under minimal supervision provide operations support for office or business unit users of proprietary or custom application software in a 24/7/365 environment supporting Cloud Operations. Position will require some work during non-traditional business hours to support large scale cloud platforms that support mission critical applications take point on end to end support and smooth operations of cloud based infrastructure support change windows incident response and resolution and other scheduled maintenance activities. Will be trained and required to follow Incident Change and Problem standards. Individual will gain business and application knowledge through training and resolving Production incidents and inquiries.

Key Job Functions


1. Incident Management

Triage and resolve Production incidents related to the cloud platform and participate in root cause analysis and postmortem discussions.

Provide on the job training and support to new and junior team members as required.

Analyze cloud platform related Production incidents and engage business teams(s) to determine impact of incident.

Work with application support members and cloud support vendors to identify a work-around if permanent solution cannot be reached in a timely manner. Provide a collaborative conduit between application/support teams and the Cloud vendor support such as AWS Azure etc.

Escalate to team leads in a timely manner when resolution cannot be achieved.

Help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production.

Work closely with Cloud Engineering team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes.

Identify and document known issues and work with Cloud engineering partners and vendor support to address reoccurrence and the identified workaround activity

2. Operations Monitoring and Capacity Planning


Cloud operations and infrastructure management - rehydration activities IAM security and compliance availability data protection authentication and authorization capacity and resource management service metering and operational cost oversight disaster recovery and mitigation.

Create processes designed to measure system effectiveness and identify areas for improvement.

Create processes intended to provide environment security as well as automated processes to provide information on current specifications.

Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions.

Oversee the selection of orchestration tooling as well as compliance audits and reporting.

Identify correct and enhance important software tools; seek ways to enhance systems operations with a focus on automation and minimizing cost.

Build effective monitoring alerts and metrics for production services.

Plan for adequate capacity of systems based on utilization metrics and planned projects to establish supply and demand forecasts.


3. Change Management

Work closely with internal team members and other stakeholders to review proposed changes and help devise post implementation verification routines and system health checks.

Assist in testing changes in lower environments to ensure solution is as desired.

Create and review operational change tickets with senior team members when changes to Production are needed ensuring they are complete clear and concise.

Review operational change tickets with senior team members after they are submitted by other teams to make sure they are complete clear and concise and meet all requirements of the change standard.

Communicate impacts of change to all stakeholders in a timely manner

Coordinate with patch management teams as well as teams involved in infrastructure upgrades.

Coordinate emergency changes per standards

4. Compliance and Security

Provide assistance in maintaining compliance with password resets access reviews remediation of Operational Incidents and MSIs.

Assist in documenting remediation steps for operational incidents and/or an MSI.

Engage with management risk and compliance teams as needed.

Required qualifications to be successful in this role:

6-8 years of related experience on Production Support
2-3 years of related hands-on experience on AWS
Broad knowledge of the AWS platform AWS Certification required
Experience with Azure a strong plus
Solid knowledge of AWS platform and its services - including but not limited to: AMIs Route53 VPC EC2 S3 IAM AWS CLI EBS ELB SQS Cloud Watch Cloudtrail.
Experience with Docker/Kubernetes and container orchestration.
Hands on experience in AWS provisioning of systems securing of VPC implementation of Security Groups Identity and Access Management Backups Restore and Disaster Recovery.
System health monitoring and optimizing performance (CloudWatch SolarWinds Nagios SumoLogic Splunk).
Administration of web servers running Apache Tomcat IIS Nginx.
Networking including DNS certificate management load balancing firewalls and routing.
Broad experience with software-defined and traditional networking.
Strong understanding of Linux including experience with server administration monitoring and troubleshooting.
Broad experience with IaaS and PaaS.
Broad experience building cloud infrastructure using infrastructure-as-code tools like AWS Cloud Formation or Terraform.
Exceptional problem solving
Excellent communications and collaboration skills required to develop required security policies and share information with business and technology staff.
Project management and implementation skills to implement new technologies as necessary.
Must have previous operations experience in cloud environments
Strong written and oral communication skills.
Ability to lead technical discussions between stakeholders.
ServiceNow or other ticketing system
Window O/S
Autosys job management for scheduling monitoring and reporting
Middleware technologies such as Weblogic JBOSS Apache Global Load Balancers
Tibco/ESB
Experience in support various phases of SDLC (Waterfall or Agile)
Demonstrable knowledge of ITIL and or Service Management

Education:

Bachelors degree or equivalent preferred


Area of Study: Computer Science or IS/IT preferred


Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88200.00 - $125500.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs



#LI-JN2

Skills:

• Analytical Thinking
• Kubernetes
• Linux
• Splunk
• Terraform
• TIBCO
• Waterfall Model

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.