Service Operations Manager
Service Operations Manager
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$ 50000 - 50000
1 Vacancy
Job Description
Were recruiting for a growing service company in the door and access systems industry thats looking for a sharp organized Service Operations Manager to lead daily workflow manage field teams and improve the customer experience. This is a leadership role where operational coordination meets people development.
In This Role Youll:
Oversee scheduling and dispatch for both residential and commercial service calls
Drive technician productivity and performance across daily assignments
Review job documentation and ensure consistent use of CRM tools (Service Fusion or similar)
Work directly with customers to resolve service issues and manage expectations
Prepare estimates and manage invoice accuracy
Deliver clear reports on team metrics job status and technician KPIs
Onboard and train new hires; support ongoing team development
Enforce process consistency and drive operational improvements
Manage materials equipment rentals and vendor coordination
What You Bring:
Background leading field service or operations teams
Advanced Microsoft Excel skills (reporting formulas pivot tables)
Experience with scheduling and dispatch platforms
Excellent time management and communication skills
A proactive mindset with strong follow-through
Familiarity with residential or commercial service environments
Compensation & Perks:
$50K starting salary with performance review after 6090 days
$2000 retention bonus at 6 months
1% commission on service and installation sales
13 PTO days after 90 days plus six paid holidays
Full medical dental vision and additional insurance benefits
MondayFriday 7 AM5 PM work schedule
This position is based out of Spring TX and requires on-site presence. If youre ready to step into a leadership role where your operational skills make a direct impact we want to hear from you.
Required Experience:
Manager
Employment Type
Full-Time
