3120-Manager-Customer Success Operations
3120-Manager-Customer Success Operations
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Job Description
Innovaccer is looking for Manager-BizOps / Customer Success Operations to drive the companys wide objectives achievement & implement cadences & strategies which will directly impact the top & the bottom line.
About the Role
A Manager-BizOps is an individual with strong experience in how a business is run how data-driven decision-making is done and how efficient processes are created. Youll be working closely with the Operations Team and the leadership to devise data-driven strategies and improve process efficiency. The oversight and coordination aspects of the role give it a unique left-to-right view across the business. For this you will be coordinating with Customer Innovation Sales Product Management Marketing Partnerships Growth Strategy & Growth Enablement Teams. For this role you need to be a creative and a quantitative thinker. You will be liaising with department heads and their reporters to discuss the progress on their goals highlight the deviations prepare solutions and monitor progress on the next steps.
Customer Success At Innovaccer
Our mission is to turn our customers into tech-savvy superheroes ensuring they achieve success using our platform to meet their organizations business goals. If youre passionate about helping customers realize the value they seek with technology then our customer success team is the right place for you.
A Day in the Life
- Capacity & Resource Planning: Support workforce planning and headcount forecasting across delivery and success teams.
- Delivery Oversight & Technical Fluency: Understand the end-to-end customer journey proactively question delays or blockers in delivery and bring a working understanding of technical implementation complexities.
- AI Awareness & Application: Leverage knowledge of AI and automation to improve CS tooling customer insights and internal efficiency.
- CS Strategy & Planning: Support strategic planning OKRs and performance tracking for the Customer Success organization.
- Operational Efficiency: Drive process improvements across delivery and implementation workflows to scale CS motions and improve time-to-value.
- Data & Analytics: Build dashboards perform root-cause analyses and generate insights to support CS leadership in decision-making.
- Cross-Functional Execution: Collaborate with Delivery Sales Product and Engineering teams to ensure aligned execution and customer outcomes.
- Systems & Tooling: Own or support systems like Salesforce JIRA and Power BI; ensure clean data flows and reporting accuracy.
What You Need
- 47 years of experience in Strategy & Operations BizOps or CS Ops in a SaaS or tech environment.
- Background in management consulting or investment banking is a strong plus.
- Experience working closely with Customer Delivery Implementation or Technical Services teams.
- Strong analytical and problem-solving skills; proficiency in SQL Excel/Sheets Power BI or Tableau.
- Familiarity with Salesforce JIRA (must-have) and integration concepts with ERP/CRM systems
- High EQ and comfort operating cross-functionally with senior stakeholders.
- Exposure to AI technologies or automation tools is a plus.
Heres What We Offer
- Generous Leaves: Enjoy generous leave benefits of up to 40 days.
- Parental Leave: Leverage one of industrys best parental leave policies to spend time with your new addition.
- Sabbatical: Want to focus on skill development pursue an academic career or just take a break Weve got you covered.
- Health Insurance: We offer comprehensive health insurance to support you and your family covering medical expenses related to illness disease or injury. Extending support to the family members who matter most.
- Care Program: Whether its a celebration or a time of need weve got you covered with care vouchers to mark major life events. Through our Care Vouchers program employees receive thoughtful gestures for significant personal milestones and moments of need.
- Financial Assistance: Life happens and when it does were here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs ensuring help is there when you need it most.
Innovaccer is an equal-opportunity employer. We celebrate diversity and we are committed to fostering an inclusive and diverse workplace where all employees regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age marital status or veteran status feel valued and empowered.
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details.
About Innovaccer
Innovaccer activates the flow of healthcare data empowering providers payers and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health Atlantic Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure extending the human touch in healthcare. For more information visit .
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Required Experience:
Manager
Employment Type
Full-Time
