Insurance Operational Resilience Lead
Insurance Operational Resilience Lead
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Job Description
Who We Are
Operating in 32 countries and generating over 900 million in revenue in 2023 Wakam is a European leader in digital and embedded insurance with a business model driven by transparency technology and impact.
We are also a mission-driven company dedicated to enabling transparent and impactful insurance for all our partners.
About the Team
The Wakam UK Operations team is responsible for maintaining regulatory readiness operational excellence and resilience across all our systems and services. We ensure that our critical business operations are secure scalable and compliant with evolving PRA and FCA expectations. Youll work closely with internal and external stakeholders including our third-party partners to lead Wakam UKs operational resilience agenda.
Your Mission
As Operational Resilience Lead youll spearhead the development execution and enhancement of Wakam UKs Operational Resilience framework. You will play a critical role in aligning regulatory requirements with internal strategies ensuring that our Important Business Services (IBS) remain within toleranceseven in disruptive scenarios.
Key responsibilities:
Framework Governance & Leadership
Own and evolve the full UK Operational Resilience framework (policies methodologies templates)
Chair the UK OpRes Working Group and manage governance documentation
Build strong cross-functional alignment across departments and third-party stakeholders
Regulatory Compliance & Communication
Ensure timely and accurate PRA/FCA communications including breach declarations
Maintain up-to-date filings and board-ready reports on Operational Resilience posture
IBS & Impact Tolerances
Conduct annual IBS reviews and impact tolerance setting
Monitor and document service performance and provide insights to executive leadership
Vulnerability Assessment & Resource Mapping
Lead annual resource mapping across all IBS-related services
Collaborate with third parties on vulnerability assessments and treatment plans
Track remediation activities and keep criticality documentation current
Scenario Testing & Incident Management
Design and execute scenario tests leveraging best practices and third-party collaboration
Lead post-incident reviews and ensure real-time documentation of impacts
Continuous Improvement
Drive annual self-assessments and propose improvements for OR maturity
Keep the knowledge base updated and represent Wakam in industry forums
What You Bring
8 years of experience in operational risk business continuity or operational resilience in UK financial services
Strong command of PRA/FCA regulations relating to operational resilience
Proven ability to manage cross-functional governance and RACI frameworks
Experience working with outsourcing arrangements and third-party risk
Strong project management and analytical skills
Experience with vulnerability assessments BCP DR testing and reporting
Who You Are
Analytical and detail-oriented with strong documentation and compliance focus
Collaborative proactive communicator who thrives in a cross-functional role
Resilient and adaptable under pressure with excellent stakeholder engagement skills
Strategic thinker with strong leadership presence and ethical standards
Passionate about continuous improvement and staying ahead of regulatory expectations
Why Join Wakam
Help build one of Europes most innovative AI-enabled insurance companies
Take ownership of a key regulatory framework in a fast-paced tech-first environment
Collaborate with an ambitious international team (UK & EU)
Gain exposure to high-level governance third-party ecosystems and operational transformation
Thrive in a company driven by transparency autonomy and impact
Hiring Process
We believe in keeping recruitment human and efficient. Heres what to expect:
Initial interview with Talent Acquisition Partner
Deep-dive technical interview with our Head of Operations UK
Team interview with the Operation Team
- Final interview in our London Office with Head of People UK & Head of Operations UK
Apply Now and Join the Insurance Revolution
Lets build resilient and impactful insurance together.
Recruitment Agencies:
Wakam has an in-house recruitment team which focuses on sourcing great candidates directly.Wakam does not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paidin the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies we have a PSL in place soplease do not contact our managers directly.
Employment Type
Full Time
