Senior Tech Support Sales Service Center Coordinator Work From Home
Senior Tech Support Sales Service Center Coordinator Work From Home
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Job Description
Are You Our Next Team Member
Do you thrive in a fast-paced leadership-driven role Do you love technology problem-solving and ensuring an exceptional client experience If youre passionate about leading a team driving sales & customer success and helping clients with their tech needs this role is for you!
About EasyITGuys
Founded in 2009 EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.
Learn more about us:
About Us Client Ticket Surveys Public Reviews
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The Opportunity
Team: Residential Support
Position: Senior Tech Support & Service Coordinator (Leadership Role)
Location: 100 Remote (U.S. only)
Schedule: Full-Time Monday Friday 8:30 AM 5:30 PM CST
Clients Served: Primarily home users with occasional business support
This role is perfect for a tech-savvy leader who excels at customer engagement sales and remote IT support. Youll oversee daily operations client interactions and team performance ensuring every customer receives the best experience possible.
If you thrive in a results-driven environment where you can lead support and drive sales this is the role for you!
What Youll Do
As the first point of contact for inbound calls you will set the tone for an exceptional client experience. Your ability to listen assess and guide clients toward the right solutions will directly impact customer satisfaction and company growth.
Your Key Responsibilities
Be the first point of contact for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues.
Lead daily huddles (BOD meetings) to align team priorities and goals.
Monitor dashboards for tickets sales and phone performance ensuring service efficiency.
Engage clients through calls chats and remote support sessions providing expert assistance.
Drive sales and client satisfaction by offering the right IT solutions tailored to their needs.
Oversee team performance ensuring smooth operations across service centers.
Manage administrative tasks such as scheduling ticket coordination and lead tracking to optimize workflows.
This role is perfect for someone who thrives on problem-solving client interaction and leadership—ensuring every customer receives top-tier support from the very first call.
Who Were Looking For
Industry Experience:
Tech Support & Troubleshooting: 3-5 years
Customer Service & Sales: 3-5 years
Leadership & Team Management: 3-5 years
Client Interaction: Comfortable handling 20 inbound calls daily
Remote Work Experience: Preferred
Core Technical & Leadership Skills
Tech Support & Systems Experience
- Microsoft Teams Microsoft 365
- Repairshopr / Syncro
- Keeper Password Manager
- ConnectWise (Manage Automate Control CPQ BrightGauge)
Sales & Customer Success Creating Delighted Clients
We want someone who doesnt just solve tech problems but delivers an outstanding customer experience.
- Obsessed with Client Satisfaction: You thrive on earning 5-star CSAT scores.
- Recognized Excellence: Clients peers and leadership recognize your impact.
- Driven to Win: You consistently excel in sales & support performance.
Leadership & Operations
- Run daily team meetings and manage ticket workflows.
- Assist with scheduling dispatching and service coordination.
- Oversee team performance metrics and drive results.
Sales & Client Retention
- Assist service center staff with client intake diagnosis and technology recommendations.
- Create estimates for repairs new computers and memberships.
- Encourage clients to leave reviews & provide feedback for continuous improvement.
- Handle cancellation requests client retention and churn reduction.
Required Skills & Experience
Tech-Savvy: Ability to troubleshoot software & hardware issues.
Sales & Customer Service: Strong ability to recommend IT solutions & build client trust.
Time Management: Ability to prioritize & multitask in a fast-paced environment.
Communication: Exceptional phone etiquette & written communication skills.
CRM & Ticketing: Comfortable with help desk software & lead management tools.
Microsoft 365 & Office Suite Expertise.
Familiarity with remote support platforms & cloud-based solutions.
Bonus Points Preferred Skills
MSP or MSSP Experience 5-7 years)
Typing Speed: 60 WPM preferred
IT Certifications (CompTIA Microsoft Cisco etc.
AS/BS Degree
What You Get Be Part of Something Bigger
At EasyITGuys we dont just offer jobs—we build careers. When you join our team you gain real-world experience mentorship and growth opportunities in a collaborative high-energy environment.
Competitive Pay & Compensation Accelerators Performance-based profit sharing rewards your hard work.
Comprehensive Benefits Medical Dental & Vision Insurance for your well-being.
Future-Focused 401K & Retirement Benefits to build financial security.
Professional Growth Continuously level up your skills knowledge and expertise.
Work-Life Balance Paid Time Off (Vacation Sick Personal) & Paid Holidays.
Your Voice Matters A small-business culture where your ideas make an impact.
High-Energy Fast-Paced Work Join a team of go-getters who love what they do.
Ready to Join the Team
Apply today and become a part of EasyITGuys!
Employment Type
Full Time
