REACH Supervisor

Title: REACH Supervisor

Location: Belltown

Schedule: Monday-Friday 8:30am-5pm

Pay Range: $89500-$91500

Working at Evergreen Treatment Services makes a big difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity health equity and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients clients and staff members that provide more information and a clear picture regarding our organizations essential work.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness

and behavioral health conditions to help them achieve stability and improved quality of life. The REACH

mission is to foster community health and safety through outreach relationship healing interventions

and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination

multidisciplinary clinical services and supports to access and maintain housing. All services are based in

principles of harm reduction that offer respect and dignity to individuals moving through stages of

change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling

systems of oppression rooted in White Supremacy while addressing the root causes perpetuating

historical trauma and immense suffering in individuals lives. We are committed to building a robust

behavioral health response that diverts people away from jail by rebuilding community and providing

services to ensure those presently marginalized arent just surviving but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside

to linkages to essential resources such as housing assistance to resolve legal issues health care

entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people

while providing quality services on an individually tailored basis to our clientele. REACH values diversity

of lived experience is committed to racial equity and social justice and appreciates hard work

creativity and a good sense of humor. People who have been impacted by the criminal legal system are

encouraged to apply.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary:

The Integrated Care (IC) domain at REACH focuses on individuals with complex health issues who live unsheltered and use drugs. Grounded in harm reduction principles the work within this domain requires a comprehensive approach that recognizes the interconnectedness of health home community and pleasure in fostering well-being. At its core this approach recognizes that drug use is often complex influenced by a multitude of factors including social economic and health-related issues demanding an approach to care that considers the whole person and is tailored to the individual according to their unique needs and identity.

• The Integrated Care Intensive Case Management Program provides expansive and individualized case management services to King County community members who are using drugs living unsheltered and experiencing complex medical conditions. Care managers engage clients where theyre at: in the community shelters encampments and housing settings.
• The Integrated Care Supervisor role is part of the REACH team that supports ETS mission through the demonstration of ETS/REACH values in daily work activities acting as a role model for co-workers developing team cohesion and facilitating sound clinical services for clients.
• This role makes a critical difference at ETS by participating in program development and improvement collaborating with coworkers and community partners and supporting staff in delivering quality services.
• The position is full-time onsite and the days and hours are Monday-Friday 8:30AM-5:00PM.

What you contribute to this role Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
• Oversee high quality intensive case management services:
• Ensure staff provide effective clinical care by engaging their clients in outreach settings developing trusting relationships with clients and service providers using harm reduction and trauma-informed practices and enacting individual service plans aligned with client goals.
• Support staff in connecting clients to appropriate community resources and identifying service gaps.
• Ensure staff document services and handle protected health information properly.
• Supervise Integrated Care Intensive Care Managers:
• Support supervisees professional development and policy/procedure adherence through conducting regular supervision meetings and annual Professional Development Plans.
• Lead hiring and onboarding processes for supervisees providing all the support and guidance necessary to ensure success in the role.
• Maintain quality care provision by ensuring adequate coverage when approving supervisees leave requests and providing direct client care when coverage gaps are unavoidable.
• Facilitate conflict resolution between supervisees and co-workers or community partners.
• Advance Integrated Care Intensive Case Management Program operations:
• Collaborate with other Integrated Care Supervisors to facilitate effective intensive case management services.
• Use data to improve the Intensive Case Management Program ensure equitable client outcomes provide constructive feedback to staff and demonstrate the programs impact.
• Manage the programs client intake and discharge processes.
• Participate as a member of REACH leadership:
• Contribute to ETSs mission and strategic plan.
• Facilitate collaboration among ETS staff and community stakeholders.
• Attend and actively participate in leadership meetings to discuss agency-wide initiatives and concerns.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

What you bring to this role Qualifications:

• Education and Relevant Experience:

EITHER

• A relevant undergraduate or graduate degree (examples: public health social work sociology) AND a minimum of two years of experience in a social services or social change field required.

OR

• A minimum of four years of experience in a social services or social change field required.
• Two years of supervisory experience preferred.
• Lived or worked experience with communities disproportionately impacted by homelessness preferred.
• Experience providing case management services to people who are unhoused and use drugs strongly preferred.

• Knowledge and Skills:
• Understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients patients and staff from a wide variety of ethnic socioeconomic and cultural backgrounds.
• Understanding of drug use and harm reduction practices.
• Comfort using data to improve work practices.
• Multilingual (preferred).
• Strong interpersonal skills and verbal/written communication skills.
• Excellent organizational skills and ability to prioritize workload work independently and complete tasks timely and efficiently.
• Dependable able to work under pressure receptive to change willingness to learn cooperative approach to problem solving.
• Flexible team player with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries resolve conflict and de-escalate issues.
• Computer literate with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace) as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments using MS Teams or equivalent chat call and videoconference features and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
• The employee is regularly required to sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms and talk or hear; frequently required to stand walk and kneel; occasionally to climb balance or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer photocopier fax machine and phone.
• Possible use of a program vehicle for which a valid Drivers License and acceptable driving would be required.

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment and candidates with prior criminal convictions will be invited to provide additional context as needed.
• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.