Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy UT 84070

SCHEDULE

Full Time

To be effective an individual must be able to perform each job duty successfully.

• Be quality driven in all decisions to provide for the best member and user experience.
• Proactively automate processes and tasks for MACU Core Applications using PowerShell Batch and vendor FTP scripts.
• Assist in troubleshooting and resolving system issues and outages.
• Proactively seek out input and feedback from Core Application users.
• Proactively monitor all Core Applications for availability and performance by using monitoring systems system data and error logs.
• Eliminate manual work from day-to-day operations through a strong desire and aptitude for system automation.
• Continually look for ways to reduce and improve support incident tickets problems and requested items.
• Design configure and test Core Application updates prior to loading to live environment.
• Effectively plan and organize work by following the teams Kanban methodology.
• Create and maintain all documentation related to Core Applications including processes how-to etc.
• Perform application software upgrades for all components of the Core Application environment. This will include Linux/Unix application and hardware updates.
• Develop maintain and test disaster recovery and high availability plans for the Core Applications.
• Follow and help improve established Change Control processes.
• Exercise independent judgement within defined practices and procedures to determine appropriate action.
• Share On-Call duties. This includes 24-hour incident response remediation and effective leadership/organization communications throughout any incident including documentation and root cause analysis.
• Perform other duties as assigned.

KNOWLEDGE SKILLS & ABILITIES

The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

EXPERIENCE

• 4 years experience with at least 2 of those years supporting and administering applications a plus.
• Linux or UNIX experience required.
• Experience with Windows Server and Desktop a plus.
• 2 years of experience with scripting (SQL Bash PowerShell Python etc.).
• Experience with automated workflows tools such as Azure DevOps and Service Now.
• Experience in core banking applications such as Symitar or KeyStone.
• Experience with workload automation tools such as SMA Opcon.

EDUCATION

• Bachelors degree from an accredited institution in computer science information systems or related field. Education will be verified. OR four years combined education and experience in computer science.

License/Certification

N/A

MANAGERIAL RESPONSIBILITY

Has no supervisory/managerial responsibilities. May provide coaching and/or mentoring to others on the team.

COMPUTER/OFFICE EQUIPMENT SKILLS

Experience with Excel Word and PowerPoint are helpful.

OTHER SKILLS & ABILITIES

• Ability to collaborate with peers to deliver results and build organizational capacity
• Strong contribution to team effectiveness
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills.
• Excellent interpersonal skills including the ability to collaborate with other teams as needed.

PHYSICAL ABILITIES / WORKING CONDITIONS

• Ability to sit talk and hear consistently
• Ability to stand walk and use hands to handle or reach occasionally
• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Ability to lift up to 10 pounds occasionally

ENVIRONMENTAL

There are no unusual environmental factors. Work is conducted in typical office setting with moderate noise (e.g. business office with computers and printers light traffic).

• May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.

Noise Environment

Moderate noise (business office with computers and printers light traffic).

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.