Operations Associate II - Account Transfers

What is the opportunity

As an Operations Associate II you will be the dedicated for the Account Transfers team. The primary purpose for this position is to provide processing and customer service support for exception-based complex Operations processes. You will review verify and record data into technology systems supporting department processes.

If you have exceptional problem solving skills enjoy fast paced challenging work and are looking for the next step in your career we want to hear from you!

What will you do

• Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review verify and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role
• Liaise and provide customer service support for individuals requiring research problem resolution or securing information from other Operations departments RBC Business Units external customers or industry participants
• Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
• Reduce risk by suggesting process changes or modifications as appropriate
• Perform other duties and responsibilities as assigned

What do you need to succeed

Must-have

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
• Demonstrated ability to learn and adapt to change strong analytical skills required to support by researching analyzing and solving problems
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
• Exceptional interpersonal verbal and written communication skills with an ability to work effectively with all levels of staff and management
• Having Microsoft-based software product skills including Word Excel Outlook and Access

Nice-to-have

• 4-year degree from an accredited university in business finance or related field
• 1 year business finance customer service and/or accounting/bookkeeping experience
• Previous experience in the securities banking or finance industry preferred

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $40000 - $65000 depending on factors including but not limited to the candidates experience skills registration status; market conditions; and business needs. This salary range does not include other elements of total compensation including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health dental vision life and disability insurance; and paid time-off plan. RBCs compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting engaging and retaining talent that:

• Drives RBCs high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.