Customer Experience Coordinator II
Customer Experience Coordinator II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Experience Coordinator II is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders and providing product support referrals. This is an onsite role in Memphis Tennessee.
Duties and Responsibilities:
Processes customer orders/changes in accordance with CONMED policies.
Resolves product or service problems by clarifying the customers complaint and following up to ensure resolution.
Responds to customers and internal partners by providing accurate valid and complete information.
Flexibility in responding to new and rapidly changing situations and environments.
Maintain a pleasant and positive disposition.
Partners with customer service and sales team members to meet and exceed customer service expectations.
Identify and assess customers needs to achieve satisfaction.
Ability to manage multiple tasks exceptional organizational skills problem solving techniques and accuracy.
Other duties as assigned by management.
Requirements:
High School diploma
1-3 years relevant business experience in a Customer Service and/or Data Entry Operations.
Preferred Qualifications:
2 years experience with CRM software and MS Office with Advanced Excel modeling skills
Bachelors degree
Experience with Salesforce & Oracle
Demonstrated performance (goal attainment metrics awards etc.)
Excellent oral written and interpersonal skills.
Active listening problem solving adaptability time management and reliability.
This position is not eligible for employer based visa sponsorship.
This job posting is anticipated to close on September 5 2025. We may however extend this time period in which case the posting will remain available on . Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.
Benefits:
CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.
- Competitive compensation
- Excellent healthcare including medical dental vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
Know someone at CONMED Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!
CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.
Colorado Residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
If you feel you need a reasonable accommodation pursuant to the ADA you are encouraged to contact us at option #5.
Required Experience:
IC
Employment Type
Full-Time
