Cloud and Data Protection Engineer
Cloud and Data Protection Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The CDP Support Engineers primary responsibility is to provide a superior customer experience through immediate response and tactical resolution of critical cloud and data protection related events within Flexential customer environments. You will be a key technical resource relied upon to support maintain and troubleshoot complex configurations. Strong communication skills resourcefulness and technical expertise are essential to effectively resolve customer issues and ensure high availability and performance of Flexential services.Key Responsibilities and Essential Job Functions:
- Act with high sense of urgency during response and resolution of support escalations including knowing when to escalate to other teams or vendors for assistance
- Work to increase the product knowledge of more junior support staff by reviewing escalated cases and provide training opportunities and direction.
- Primary escalation point for CDP Support Analysts and other support staff.
- Approach customer interactions with empathy and concern working to develop quick rapport with customers while troubleshooting their issues.
- Constantly collaborate with customers and teammates to determine improvement areas in processes and a team player focused on collective improvement and growth.
- Provide verbal and/or documented updates to customer requests incidents and escalations in a timely concise and clear manner.
- Troubleshoot and resolve a wide range of issues from basic to complex
- Willing to step outside of your comfort zone to help resolve an issue.
- Identify recurring incidents within a customers environment and determine the need to escalate to the appropriate technical resources ensuring resolution of more complex issues.
- Adhere to the Flexential Core Values (Customer Centric Committed Competitive Caring Collaborative).
- Adapt and accept change on a frequent basis we are always improving.
- Provide World-Class Customer Service.
- Participate in an on-call rotation to provide a 24/7 escalation point for the FSS team.
- Perform other duties as required and assigned.
Required Qualifications:
- Minimum 6 years of experience working within an IT Support environment
- Bachelors degree in Computer Science Information Technology or a related field.
- Experience working in a multi-tenant high compliance environment.
- Familiarity working within an ITIL and/or IT Service Management aligned environment
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong understanding of networking technologies and protocols including:
- Remote Desktop SSH FTP
- Microsoft Server Technologies (Server 2019 Server 2022)
- VMWare and/or other virtualization technologies
- Linux (or other *nix platforms)
- Backup and recovery tools
- Disaster Recovery solutions
- Object Storage
- OSI model and troubleshooting techniques
- Core Technologies
- VMware
- Zerto
- Commvault
- Microsoft Server
- RedHat and Debian Linux
Preferred qualifications:
- Experience with scripting and automation tools (e.g. PowerShell Python).
- Experience with disaster recovery planning and implementation.
- Strong project management skills.
- Ability to conduct training sessions and workshops for customers.
- Experience with multi-cloud environments and hybrid cloud solutions.
- Core understanding of Incident Management Change Management and Problem management
- Familiarity with various network technologies including:
- VLANs ACLs IP subnets
- SNMP DNS DHCP
- Routing and switching (e.g. OSPF BGP)
- Firewall configuration and management
- Load balancing technologies
- Relevant certifications are a plus:
- Microsoft MCSA MCP MCSE
- VMware Certified Professional (VCP)
- VMware Certified Advance Professional (VCAP)
- VMware Certified Design Expert (VCDX)
- Commvault Certified Engineer (CCE)
- Comvault Certified Master (CCM)
- Zerto Certified Professional
- ITIL Foundations
Physical Requirements:
- Moderate keyboard usage
- May require extended periods of sitting or standing
Base Pay Range: Annualized salary range offered for this position is estimated to be $90000 - $110000. However the actual pay range depends on each candidates experience location and qualifications.
Variable Pay: Discretionary annual bonus based on personal and company performance.
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Flexential participates in the E-Verify program. Please click here for more information.
Not meeting every single requirement No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If youre enthusiastic about this role and believe you have the skills and abilities that would make you successful dont hesitate to apply today!
Benefits of working at Flexential:
Medical Telehealth Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Benefits are subject to change at the Companys discretion.
EEO Statement: Flexential is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Employment Type
Full-Time
