Associate Customer Support Engineer
Associate Customer Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Receive inbound support requests and establish a reputation with the customer for this
- and future product support inquiries.
- Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases FAQs etc.); communicate solutions to customers for timely and conclusive resolution.
- Escalate product and service issues to the Senior Product Support Engineer on shift
- For investigation.
- Document and track customer interactions and resoluons in the ticketing system.
- Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements
- (SLAs) set forth by Light cast leadership and offer solutions for optimizing performance
Experience and Education
- Ability to understand and research solutions to problems.
- Strong English-language written communication skills.
- Good knowledge of computers including web-based applications.
- Ability to learn and adapt in a fast-paced technical environment.
- Ability to work flexible hours in rotating shifts including nights weekends and holidays.
- Ability to work independently.
Required Experience:
IC
Employment Type
Full-Time
