Dual Rate Supervisor and Ticket Writer Race Sportsbook
Dual Rate Supervisor and Ticket Writer Race Sportsbook
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for assisting Sportsbook Manager in the day to day operations of the Sportsbook be a brand ambassador for Caesars Entertainment provide excellent customer service coach employees and ensuring compliance with all departmental policies and procedures.
KEY JOB FUNCTIONS & QUALIFICATIONS
Functions:
Complies with Indiana Gaming Commission Regulations approved internal controls as well as company policies.
Supervises all wagering policies of the Race & Sportsbooks
Ensure all AML & Title 31 procedures are followed and tracked accurately
Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
Coaches guides and instructs personnel in the proper performance of duties.
Administers evaluations performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel.
Assists with personnel development including hiring training and disciplinary actions
Ensures betting limit guidelines are followed
Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
Monitors competitors practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities.
Ensures customer recognition and development are foremost duties for all personnel using tools available appropriately.
Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the companys assets.
Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs
Create a fun positive work environment for all employees of Caesars Entertainment. List key function/duties of this position:
Dual-Rates will work as ticket writers some days and supervisors other days. They may even be a ticket writer part of their shift and supervisor part of their shift
Dual Rate Supervisor may not authorize a void for a ticket that they wrote
Contribute to the smooth running of the sportsbook
Greet guests handle guest inquiries and provide excellent guest service
Conduct wagering transactions by inputting betting information printing tickets accepting money and giving tickets to customers
Assist guests with wagering at betting kiosks and/or via mobile/internet applications where appropriate
Verify winning tickets
Explain information regarding wagers to guests as needed
Accurately maintain bank/cash drawer
Maintain and update betting boards and televisions
Comply with all wagering and sportsbook policies
Comply with AML & Title 31 requirements and procedures
Comply with all Sportsbook and Caesars Entertainment policies and procedures
Work as a member of a team and get along with co-workers
Communicate effectively with co-workers supervisors and leadership
Contribute to a fun positive work environment
Additionally when in the Supervisor role:
o Supervise team to ensure compliance with all wagering policies
o Supervise all personnel in Sportsbook Operations to ensure maximum productivity
o Ensure compliance with all wagering and sportsbook policies
o Ensure compliance with AML & Title 31 requirements and procedures
o Ensure compliance with all Sportsbook and Caesars Entertainment policies and procedures
o Resolve any disputes in accordance with house rules and in compliance with regulations
o Ensure that customer service and development are a top priority for all personnel
Qualifications: Multi-tasking Dealing with all guests with all types of personalities Working weekends holidays and dates of major sporting events Sports enthusiast Excellent interpersonal and communication skills with guests and employees. Excellent verbal and written skills in English. Ability to analyze financialstatements. Ability to explain wagering to new guests Ability to execute departmental budget. Excellent organizational skills.
SOCIAL SKILLS AND EXPERIENCE
Must have an outgoing energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
EDUCATION and/or EXPERIENCE
High School Degree or Equivalent. College Degree with Financial or Business background preferred. 1 years supervisor experience required.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
REQUIRED PERSONAL COMPETENCIES
Responsible for fostering a fun environment. Responsible for being gracious to all guests and coworkers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.
CERTIFICATIONS LICENSES REGISTRATIONS:
Must qualify for obtain and maintain a gaming license from the Indiana Gaming Commission. Must qualify for obtain and maintain a license from the Indiana Horse Racing Commission.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Diverse fast-paced deadline driven multi-project coordination prioritizing and flexing to accommodate last minute requests and changes. Must be able to work independently. Must be able to sit stand or walk for long periods of time (minimum 4-6 hours). Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Respondsto visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing second hand smoke dust loud noises and bright lights. Must be able to work varied shifts weekends and holidays as needed.
ACCESS TO GAMING FACILITY
Requires access to the gaming floor
Required Experience:
Manager
Employment Type
Full-Time
