Senior Manager Commercial Insights & Effectiveness
Senior Manager Commercial Insights & Effectiveness
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Job Description
Please note that this position is based in either San Diego CA or Princeton NJ. Acadias hybrid model requires this role to work in our office three days per week on average.
Position Summary:
As a Senior Manager Commercial Insights & Effectiveness (Patient Services & Specialty Distribution) you will play a critical leadership role in driving operational excellence and performance insights across Acadias patient services and specialty distribution network. You will integrate diverse data sources and collaborate across functions to generate actionable insights into the patient journey from onboarding and payer access to ongoing treatment adherence. Your work will directly support strategic decision-making operational improvements and enhanced patient experiences across our commercial organization.
In this role you will be responsible for delivering comprehensive analyses of HUB Specialty Pharmacy (SP) Specialty Distributor (SD) and 3PL operations. You will define and monitor key performance indicators (KPIs) assess process efficiencies identify opportunities for growth and recommend enhancements that optimize patient support programs. You will also lead root-cause investigations and deliver insights to senior leadership in a clear impactful manner ensuring data-driven decision-making across patient services market access sales marketing and trade functions.
The ideal candidate brings deep knowledge of access and reimbursement processes within hub/specialty pharmacy distribution models is highly skilled in data analytics and possesses a strong curiosity and structured problem-solving approach. The ability to synthesize complex data into clear insights collaborate across departments and juggle multiple high-priority projects is essential for success in this highly visible cross-functional role.
Primary Responsibilities:
Team Deployment and Analytics:
- Leverage analytics tools and methodologies to interpret data from Hub SP SD & 3PL channels to gain operational insights and assess areas of growth opportunity for relevant field teams.
- Define patient support KPIs to measure develop routine reporting and analytics that monitor trends and performance of patient support programs and distribution activities across brands.
- Support the deployment targeting and activity prioritization of Field Access Managers (FAM) and Patient Access Managers (PAM) teams with the ability to deep-dive into detailed data analytics to identify key performance drivers around patient on-boarding process the payer reimbursement process and on-going patient treatment adherence/prescription refill process.
- Partner and support the distribution team by establishing KPIs and performance reporting/score cards to monitor Acadias distribution partners to ensure services levels are meeting defined expectations.
Cross-Functional Collaboration:
- Collaborate and partner closely with patient support and distribution teams to ensure reporting metrics are consistent across the organization
- Partner with cross-functional teams in sales marketing trade and market access to evaluate the effectiveness of current programs and strategize improvements to optimize the patient experience.
- Work in sync with IT and data management teams to ensure data warehousing and reporting requirements and processes are adhered to.
- Ensure data quality and availability through Hub SP SD and 3PL vendors.
Performance Reporting and Monitoring:
- Create a compelling story through data visualization tools communicating solutions to senior stakeholders and leadership teams.
- Monitor and report on Specialty Pharmacy (SP) Hub and Specialty Distributor (SD) product distribution performance.
- Develop predictive models to identify patients for proactive intervention.
- Generate weekly monthly and quarterly performance reports and insights for patient on-boarding and ongoing support services.
- Generate reports and insights for QBR scorecard reviews and/or meetings.
Education/Experience/Skills:
- Requires a Bachelors degree in a relevant field (e.g. Data Science Business Analytics Pharmaceutical Sciences). Advanced degree preferred. Minimum of 8 years of experience in data analytics preferably within the pharmaceutical industry.
- Comprehension of pharmaceutical commercialization patient services and distribution networks. Experience supporting products within the rare disease market place a plus.
- Strong understanding of pharmaceutical data with demonstrated experience in specialty pharmacy hub claims market access and distribution data sources.
- Excellent analytical reasoning and problem-solving capabilities with demonstrated abilities to think creatively and strategically to solve and answer key business questions/problems.
- Advanced level of Excel modeling and statistical analysis techniques along with demonstrated proficient skills in Power Point.
- Ability to work and learn in a dynamic fast paced team-oriented environment
- Excellent interpersonal and collaborative skills with a professional demeanor and the ability to interact with all levels of management colleagues within other departments and vendors.
- Excellent communication and presentation skills with ability to present at a management level with the capability to dive into details when needed.
- Strong project management and organizational skills with a keen attention to detail ability to multitask and prioritize
- Works with a sense of urgency without compromising level of quality and process.
- Experience using reporting and dashboard visualization platforms (e.g. PowerBI Tableau or similar).
- Travel approximately 10%.
Physical Requirements:
This role involves regular standing walking sitting and the use of hands for handling or operating equipment. The employee may also need to reach climb balance stoop kneel crouch and maintain visual verbal and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.
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Required Experience:
Senior Manager
Employment Type
Full Time
