Collections Executive
Collections Executive
Posted on :
25-07-2025
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1 Vacancy
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Job Description
We are seeking a highly motivated and results-oriented individual to join our organization as an executive for the Collection Process. The primary responsibility of this role is to manage and execute the collection process efficiently and effectively. The ideal candidate should possess excellent communication and negotiation skills along with a strong ability to analyze data and solve problems.
Responsibilities:
- Conduct collection activities in accordance with company policies and procedures.
- Contact customers via phone email and other communication channels to collect outstanding debts.
- Negotiate payment arrangements and establish suitable repayment plans with customers.
- Provide excellent customer service by addressing customer inquiries and resolving payment-related issues.
- Maintain accurate and up-to-date records of all collections activities including customer interactions and payment history.
- Monitor overdue accounts and initiate appropriate collection actions such as sending reminders issuing demand letters and escalating cases when necessary.
- Collaborate with internal departments such as sales and customer service to resolve billing discrepancies and ensure accurate invoicing.
- Analyze delinquent accounts and recommend strategies to minimize bad debt and improve collections performance.
- Prepare regular reports on collections activities including trends collection rates and aging of accounts.
- Stay updated on industry regulations and best practices related to debt collection.
Requirements:
- Bachelors degree in finance accounting business administration or a related field (or equivalent work experience).
- Proven experience in collections preferably in a similar role.
- Strong knowledge of collection laws regulations and best practices.
- Excellent verbal and written communication skills with the ability to negotiate effectively and handle difficult conversations.
- Strong analytical and problem-solving skills with the ability to interpret financial data and make informed decisions.
- Proficiency in using collection software and MS Office applications (Word Excel Outlook).
- Ability to work independently and meet collection targets within defined deadlines.
- Exceptional organizational skills with attention to detail.
- Demonstrated ability to maintain confidentiality and handle sensitive information.
- Positive attitude resilience and a proactive approach to work.
Employment Type
Full Time
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