Field Service Technician Banking & Retail
Field Service Technician Banking & Retail
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Job Description
We are looking for a Field Service Technician to support our Banking and Retail clients in Athens and some islands close to mainland.
Installs debugs and provides technical maintenance for product and component hardware and software mainly on customer premises. Provides scheduled inspection cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
This is a role where you will be working also at the customer site but with presence also in the office. Ideal candidates must be located in Athens and able to travel across the assigned customer site in Athens and close islands.
Working hours: 8am to 4pm from Monday to Friday. Weekend work and travel to the islands may be required the during high season.
Responsibilities
Installs debugs and provides technical maintenance for ATMs Retail eqiupments within an assigned customer and / or product area.
Performs all incident handling preventive maintenance IMAC / R and customer training duties as follows:
Incident Handling:
- Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
Preventive Maintenance:
- Performs routine checks according to documented procedures.
- Refills consumables as directed.
IMAC/R:
- Installs moves adds changes and removes hardware and software products.
Customer Training:
- Instructs and trains customers on usage and operation of installed hardware and software.
Process Tasks:
- Receives incident briefing sand orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Proactively informs customers about status progress and outcomes.
- Continuous Process Improvement: Observes technical or process problems informing manager / other relevant personnel and offering improvement recommendations.
- Actively uses corporate tools and processes for knowledge sharing and information gathering.
Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
- Good written and verbal communication skills.
- Fluency in English.
- Proficiency in Greek at a competent level is required.
- Drivers license for at least 2 yearsand driving record that satisfies DNs fleet requirements.
- Ability to travel.
#LI-Remote #LI-EK1
Required Experience:
IC
Employment Type
Full-Time
