Service Controls Specialist
Service Controls Specialist
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Job Description
About Carrier
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at@Carrier.
At Automated Logic (a subsidiary of Carrier) we are building automation systems that make sense! We are a total energy solutions provider. For more than 30 years we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency while ensuring occupant comfort. Through our global team of company branches and independently owned dealers we offer industry-leading technology with local on-the-ground service that is hard to beat.
About this role
Step into a hands-on role where your technical expertise makes a tangible impact every day. As a Service Controls Specialist youll take charge of preventive maintenance repairs installations and commissioning of building automation control systems all under general supervision. Your mission Deliver top-tier customer satisfaction through direct onsite interactions that showcase your problem-solving skills and professionalism.
Youll have opportunities to assist more senior specialists project managers engineers and designers during functional testing and system validation expanding your knowledge and experience along the way. To thrive in this role you must understand the foundational principles of Building Control systems and be driven to continuously learn as new products and strategies hit the market and are released for sale.
Strong documentation skills are a mustwe rely on clear thorough records of your daily work and professional recommendations to keep our standards high and our operations running smoothly.
Key Responsibilities:
- Performs system maintenance in accordance with established service practices and direction including field controllers servers and workstations and field hardware. Maintains feedback of equipment scheduling and modifications needed to the service team and their appointed supervisor.
- Communicates outstanding issues and recommends system enhancements upgrades and/or repairs. Is observant of additional opportunities we may have to solve issues. Works with service team to engineer and estimate solutions.
- Manages assigned work to meet professional execution of time and customer satisfaction.
- Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator service account manager and service project managers to coordinate activities as required in a professional manner.
- Completes all job required documentation on-time including time sheets expense reports posting of work orders on-site documentation and project status reports in accordance with company policy as required.
- Ensures high levels of customer satisfaction. Meets regularly with customers representative to become familiar with the operation of customer facility. Keeps customer informed of the nature of service we are onsite to perform.
- Follows established learning path and conducts extensive self study (reading research and practice) to improve and maintain technical proficiency in companys product lines. Completes certifications as required by the company.
- Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.
- Performs other duties as assigned.
Basic Qualifications
- High School / GED.
- 2 years experience with: BACnet DDC physical wiring and panels installation BAS software (Building Automation Systems).
- Possess and maintain a valid/current Drivers License and insurable by Carriers insurance provider.
- Capable to climb ladders or use other lift equipment in excess of 8 feet above grade and capable to lift items up to 50lbs.
- Ability to travel within the Greater Toronto Area to client sites and participate in a rotating on-call schedule as required.
Preferred Qualifications (nice to have)
Other qualifications you may have that would be beneficial in this role include:
- Technical Vocational Diploma/ College Level Technical Certificate in either: HVAC industry/Building Automation/Engineering.
- Capacity to learn systems software to read test and make changes to logic as needed.
- Background in Mechanical and HVAC system operation and design.
- Able to communicate with stakeholder in a professional manner.
- Entry level work knowledge/troubleshooting with BAS software functions and utilities.
- Basic knowledge of TCP/IP networks.
- Organized with good time management skills.
- Read and understand Mechanical and Electrical blueprints.
- Basic Microsoft software knowledge i.e. Outlook Word Excel and other Windows products.
- Possess computer and networking skills to properly maintain company laptop.
- Customer Service focus.
Additional information
- Immigration sponsorship is not supported for this position.
RSRCAR
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
