Epic Application Analyst
Epic Application Analyst
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Job Description
Overview
The Epic Application Analyst is responsible for the implementation maintenance optimization and support of assigned applications. This involves partnerships with customers to complete workflow analysis and determining application capabilities and addition this role is responsible for building the application developing and executing test plans and contributing to training and implementation plans. The Epic Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.
Hours: Monday-Friday standard business hours
Location: Remote - applicants preferrably reside in UnityPoint Health geography of Iowa Illinois or Wisconsin
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Project Management
- Leads and coordinates projects independently as assigned demonstrating strong organizational and time management skills.
- Develops project plans and tracks progress escalating as necessary when project issues arise or deadlines are challenged.
Issue Resolution
- Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
- Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
- Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.
Operational Support and Improvement
- Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems.
- Creates and maintains technical documentation. Communicates necessary information to the required teams.
- Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.
Qualifications
- 2 years of experience with Epic support and technical experience in either computer science information technology or medical terminology
- Epic Certification - Achieves and Maintains Epic Certification as Assigned
- Professional Billing experience
- Knowledge of health care organization information systems processes
Required Experience:
IC
Employment Type
Full-Time
