New York Sales Representative and Account Manager
New York Sales Representative and Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: Account Manager and Sales Representative Northeast
Reports to: East Coast Director of Operations
Location: Brooklyn NY
Department: Sales
Summary: Caffe Vita Sales/Account Management Representatives are responsible for gaining and maintaining wholesale customers. You are a Brand Ambassador for Caffe Vitas reputation for exceptional service and products.
Roles and Responsibilities
Sales
- Execute sales/onboarding process for incoming leads
- Guide new and existing customers through equipment selection and purchase process
- Guide customers through product selection process
- Build and maintain an ongoing pipeline of new business
- Drive sales through product mix diversification within existing customer base
- Support key initiatives (i.e.: product roll outs and promotions) to drive sales of key products
Account management
- Facilitate and manage customer onboarding process including:
- Setting up customer accounts in NetSuite
- Coordinate and facilitate equipment installations in partnership with service team
- Develop and execute training plans
- See customers through day 1 of operations
- Support the ongoing success of the customer through site visits observations ongoing training as needed sharing best practices and standards from the Vita playbook
- Escalate problems as needed to ensure issues are resolved in a timely manner for customers
- Facilitate customer connection with all departments including Customer Service Accounting Service and Marketing as needed
- Take point on events and brand awareness opportunities
- Cultivate a strong positive brand image for Caffe Vita in the food and beverage community
Coffee
- Stay up to date on trends in our industry and foster an environment of best practices and innovation
- Cultivate interest in coffee with wholesale partners
- Be an expert on Vitas products and brewing recipes
Operations support
- Fill in for operations roles as needed including:
- Fulfillment
- Delivery
- Production
- Warehouse
- Customer Service
REQUIRED SKILLS AND QUALIFICATIONS
- Minimum of 3 years of account management experience coffee industry preferred
- Minimum of 3 years of sales experience coffee industry preferred
- Strong time management written / verbal communication and multitasking skills
- Strong project management skills ability to conceive of projects and see them through to completion
- NetSuite and Microsoft Office 360 experience preferred but not required
- Drivers license required
COMPANY EMPLOYEE STANDARDS
Self-accountability
Ownership of professional growth
Dignity and respect for others
Direct honest and timely communication
Confident and enthusiastic approach toward change
Proactive problem solving
Sound judgment and informed decision making
Offer great customer service: be friendly courteous and always try to exceed customers expectations
Required Experience:
Manager
Employment Type
Full-Time
