Sr. Customer Experience Manager
Sr. Customer Experience Manager
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Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Hybrid (3 Days/Week)Be unstoppable with us.
At T-Mobile were not just changing the way the world connectswere redefining customer experience across every touchpoint. If youre a strategic leader with a passion for creating frictionless customer journeys we want you on our team.
Were looking for a Sr. Customer Experience Manager to join our Customer Service Operations Support this high-impact role youll lead a team of managers and analysts focused on delivering seamless consistent and delightful experiences for our customers and frontline employees.
What Youll Do:
- Design and influence the end-to-end digital commerce experience strategies across products services and initiatives.
- Analyze data usability studies research and market analysis into digital experience strategies solving customer and frontline pain points that deliver digital business outcomes.
- Champion and implement customer-first solutions for product launches service programs and operational enhancements.
- Communicate influence and sell ideas at director level and below. This includes regularly creating and delivering journey mapping and experience presentations to internal and external partners.
- Work collaboratively with product marketing UX design shared services and other stakeholders to deliver best-in-class digital-first commerce experiences.
- Build strong partnerships across internal and external teams to amplify impact.
- Proactively uncover and own new opportunities to enhance customer experience post-launch.
- Support technical delivery go-to-market and frontline readiness activities
What You Bring:
- Bachelors degree in Business Marketing Digital or equivalent experience.
- 47 years of leadership experience with a proven track record of strategic delivery success.
- Strong analytical skills and experience solving complex customer and business problems.
- Experience in wireless retail customer service and/or project management environments.
- A customer-obsessed mindset and a knack for designing best-in-class digital experiences.
- Clear confident communicator who thrives in a fast-paced collaborative environment.
Role Details:
- Job Type: Full-time
- Location: Hybrid 3 days per week in office
- Team: Digital Experience Design & Delivery
Why T-Mobile
We dont just support your careerwe supercharge it. With a culture built on innovation inclusivity and bold thinking your ideas will matter and your impact will be felt. Join a team thats as committed to our customers as we are to each other.
Ready to shape the future of customer experience Lets do this.
- At least 18 years of age
- Legally authorized to work in the United States
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
