Account Management Coordinator
Account Management Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer & Project Coordination
- Collaborate with Operations to monitor shipment project execution and milestones for key customers.
- Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
- Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
- Quotation & Documentation Support
- Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
- Maintain and communicate rate details handling instructions and Standard Operating Procedures (SOPs) for assigned accounts.
- Exception & Performance Reporting
- Monitor and communicate exceptions to Account Managers Operations and Customers by generating reports on (but not limited to) shipment status freight spend brokerage delays and other key metrics.
- Produce exception reports with Operations and Account Managers for continuous improvement.
- Billing & Payment Coordination
- Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
- Ensure EDI billing accuracy and alignment with customer SOPs.
- Coordinate with all parties to confirm proper EDI messaging is received.
Qualifications :
- PowerPoint skills the Account Management Coordinator will produce high quality customer-facing presentations
- Excel skills the Account Management Coordinator will generate different types of reports from Expeditors proprietary systems and preparate pivot tables and charts based on customer or Expeditors requirements
- PowerBI skills (desirable) basic knowledge of updating or refreshing data using filters etc.
- Logistics industry experience (desirable)
- Basic EDI skills
- Basic Accounting skills
Additional Information :
Expeditors offers excellent benefits:
- 13 Months
- Allowance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
