Receptionist - Part Time pomeridiano 20h

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The Receptionist/Workplace Ambassador is responsible for managing the front of house services and providing the reception services. As front of house support the GSA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Responsibilities:

• Delivers efficiently smoothly and professionally client journey.
• Ability to ensure that the Front of House team always maintain a professional image and standards of appearance when interacting with visitors and building occupiers within the client office.
• Knowledgeable of the booking system meeting rooms site facilities local area and other general product knowledge necessary to perform their duties.
• Meet & greet visitors to the building in a welcoming manner determine nature of business and announce them to the appropriate personnel.
• Comply with visitor management processes ensuring compliance with company security policies.
• Escort visitors to meeting rooms as required.
• Ensure completion of Visitor Health & Safety Inductions as required.
• Issue visitors passes (including contractor passes) and monitor access within the Reception area.
• Be a point of contact for visitors
• Maintain a facility-wide knowledge of meeting room locations and other on-site facilities.
• Accurately book meeting rooms as required ensuring that all Catering and AV requirements are booked and any amendments and cancellations are communicated to the appropriate personnel.
• Be knowledgeable in all Front of House Standard Operating Procedures.
• Maintaining meeting room bookings carries out the checks and making sure that the highest standards in client suite are met.
• Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
• Generate and distribute reports as required.
• Be knowledgeable of all meeting room layouts capacities and catering policies to efficiently support the clients.
• Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
• Identify where service and/or the Customers experience can be improved.
• Expedite the satisfactory resolution of any problems that may arise.
• New starter inductions and training.
• Exceeding Customers expectations.
• Ensure effective communication and information sharing within the team.
• Maintain confidentiality.
• Remain calm under pressure use initiative and manage changing priorities as they arise.
• Awareness of all standard operating procedures regarding Health & Safety at work
• Complete all required training to ensure full compliance with regulations policies and guidelines.
• Participating in team engagement team building and overall team wellbeing.
• Demonstrate and be aware of JLL core values and encouraging the team to represent them.
• Supporter for Aon standards.
• Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
• Maintaining good relationship across the contract with other departments such as catering cleaning security facilities etc.
• Constantly improving relationship with client.
• Assisting managers and FOH /Events Coordinators on site with any reasonable request

Skills and Experience:

• 5-star customer service skills.
• Proficient computer skills in Microsoft Office programs such as Excel and Word.
• Excellent communication skills a proactive approach to work and highly attention to detail.
• Excellent organisational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and implacable attention to details.
• Previous experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred). Experience with Room Bookings systems such as NFS Condeco EMS FM Facts Delphi Data craft Opera is desirable
• Fluency in English and Italian languages

Contratto a tempo indeterminato 20h settimanali Part Time pomeridiano

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Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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