Reservation Agent
Reservation Agent
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Job Description
- Monday to Friday 8am to 4:18pm;
- Hourly rate: 13.88
- Consistently offer exceptional friendly and engaging service to our guests by phone email or face to face;
- Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained;
- Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day;
- Offer and explain ALL Loyalty Programme to customers;
- Complete checks for duplicate bookings fake bookings etc. and take necessary action;
- Handles and resolve all customers complaints in an efficient manner.
Qualifications :
Your experience and skills include:
- Experience in a similar role ideally within a Hotel environment;
- A positive attitude and ability to work well within a team;
- A commitment to delivering high levels of guest service;
- A smart and professional appearance;
- Positive attitude and a passion for hospitality;
- Fluent in English - spoken & written;
- Opera Cloud PMS expertise
- Guest focused personality is essential!
Additional Information :
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service;
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Information on the processing of personal data
When you submit an application to Accor UK Economy Hotels Limited trading as AccorInvest UK the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
