25053 - Channel Specialist
25053 - Channel Specialist
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Job Description
Discover
The Opportunity
Reporting to the Channel Manager the Channel Specialist plays a key role in the day-to-day operations of the NSLCs online storefront supporting both the B2C and B2B channels. This position helps shape and optimize the online shopping experience for beverage alcohol and cannabis working closely with internal teams and external partners to maintain and enhance site functionality manage updates and support day-to-day operations that bring the NSLC channel strategy to life. With a focus on enhancing service and improving product access the role supports initiatives across fulfillment merchandising and compliance. As a central hub across multiple functions the Channel Specialist helps deliver a seamless shopping experience while supporting the NSLCs commitment to accessibility convenience and shopper satisfaction.
What youll do
Responsibilities
Essential Responsibilities:
- Support the execution and continuous improvement of the NSLCs online shopping experience across B2C and B2B channels ensuring seamless functionality and alignment with channel goals.
- Collaborate with internal teams and external partners to resolve day-to-day operational issues and deliver on service compliance and fulfillment expectations
- Maintain key inputs data and back-end functionality of the E-Commerce platforms ( configuration manual data imports processes) while supporting cross-functional efforts to drive channel awareness and adoption
- Manage daily and infrequent administrative tasks within the E-Commerce platform including product uploads pricing updates inventory checks and content maintenance
- Manage the day to day operations of NSLC home delivery. This includes working with external partners management of sytems and fulfillment with cross functional team members resolving shopper issues and reconciling costs and billing.
- Assist in implementing components of the NSLCs multi-year digital roadmap in partnership with Business Technology and Solutions
- Work with organizational experts to identify shared solutions across Retail and Wholesale channels that enhance shopper experience and operational efficiency
- Support research and reporting efforts related to shopper satisfaction E-Commerce performance and opportunities for enhancement
- Serve as a connector between Shopper Engagement Service Excellence and Marketing to ensure a consistent and shopper-centric approach across online and in-store touchpoints
- Contribute to strategic tests pilots and fulfillment initiatives as directed by the Director Marketing & Promotions and the VP of Shopper Engagement
Secondary Responsibilities:
- Visit (NSLC and non-NSLC) retail locations a minimum of 9 times a year with Channel Manager to observe and assess the shopping environment identifying opportunities for improvement
- Assist in the development and achievement of annual business unit plans objectives and budget; achieve individual objectives as assigned
- Proactively identify opportunities initiating and implementing new ideas to improve our current systems and procedures
- Demonstrate commitment to the NSLCs service standards and our values
- Actively participate in the NSLC performance management activities
- Demonstrate commitment to workplace health and safety
- Some travel and weekend work may be required with this role
- Perform other related duties as assigned
What youll need
Qualifications
As a qualified candidate you will have:
- Undergraduate degree or diploma in Business Administration
- Minimum 3-5 years experience in a SalesE-CommerceOperations or Marketing role
As an ideal candidate you will have:
- Experience in B2C retail online or omnichannel organization focused on sales and fulfillment
- Hands-on experience with SiteCore SAP Commerce or other E-Commerce platforms particularly in managing product catalogs platform administration and content is considered an asset
- Proven ability to support cross-functional projects especially those involving multiple stakeholders or external partners considered an asset
An alternate combination of education and experience may be considered equivalent.
A little bit about us
Nova Scotia Liquor Corporation (NSLC)
Be Part of Something Good - Our people are the heart of what we do why we do it and are the key to our ongoing success
Since 1930 we have come together for the good of this beautiful province we call home. The NSLC manages the safe and responsible sale of beverage alcohol and cannabis in Nova Scotia. We contribute to the good of our province with responsible sales the impact we have on the communities we serve and by the financial contribution we make that helps create a stronger Nova Scotia. We are committed to improving the well-being of our customers employees and communities across the province. For more information about the NSLC please visit our website.
A diverse team equals success When our team members bring their true selves to work we celebrate. We know that diversity of thought identitycultureand background makes for an innovative and successful team. If you require accommodations for an interview or need support in applying please contact us at emailprotected
Are you interested
Work With Us
If you are interested in being considered for this opportunity please apply no later than 11:59 pm on August 05 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
