Emergency Communications Specialist Level 1
Emergency Communications Specialist Level 1
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Job Description
Emergency Communications Specialist - Level 1
Part-time casual role in a 24/7/365 environment
Why STARS
At STARS we come to work every day with a purposeto save lives. Whether you work in the aircraft or at one of our six bases everyone at STARS plays a vital role in helping to provide critical care anywhere. Since flying our first mission in 1985 we have never lost sight of what is most important our VIPS or Very Important Patients. Each year we fly over 3000 missions providing world class critical medical care whenever and wherever we are needed and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.
We are currently looking for an Emergency Communications Specialist - Level 1 at our Calgary base in the Emergency Link Centre.
Members of the Emergency Link Centre (ELC) are often referred to as the fifth crew member on the aircraft as they are a critical part of every mission STARS flies. The ELC team works to bring together the right resources at the right time to get live-saving help where they are needed. Be part of a team who works together to be there for our crew and the community when time is of the essence.
Key Responsibilities:
- Respond to requests from first responders dispatch professionals and physicians in support ofcritical care processes for critically ill and injured patients
- Follow established protocols to ensure each call is handled effectively and efficiently through collaboration with team and other stakeholders
- Accurately and diligently input information into a multi-screen computer system in real time
- Utilize computer aided dispatch mapping tools andtelephone
- Maintain discretion and confidentiality of information
Qualifications & Requirements:
- Excellent communication skills with a professional phone manner
- Must be resilient and comfortable being exposed to trauma calls/troubling circumstances
- Ability to remain calm under pressure
- High level of accuracy and attention to detail are essential
- Strong time management and multi-tasking abilities
- Excellent analytical critical-thinking and decision-making skills
- Ability to adapt to ever-changing situations and maintain awareness of what is going on around you
- Proficiency in the use of technology required ideally including public safety telecommunications software mapping radio computer aided dispatch (CAD) telephone conferencing and systems
- Minimum typing speed of 40 WPM
- One or more years of experience working in a fast-paced high-pressure role that requires multi-tasking is an asset
What we offer:
At STARS every day we come to work with a purpose to save lives. Maybe thats your purpose too.
We provide a strong total reward offering. but the real reward is joining a legacy - a legacy of lives saved of hope in the face of the unimaginable and of pride in making a difference.
When you join STARS you become part of a community that knows were stronger together. It takes a dream to deliver the highest standards of care and we need you to help us be our best.
Elevate your career Be part of something bigger. Be part of STARS.
How to Apply/ Deadline to apply:
If you are the person we are looking for and would like to make a difference with your career please make sure to apply by closing date: August 15 2025
Want to learn more
Want to be the crucial link in emergency response Learn how our Emergency Link Centre team supports critical care patients when every second More About Emergency Link Centre (Critical Patient)
By clicking submit you provide Shock Trauma Air Rescue Service (STARS) consent to collect use and disclose your personal information for the purpose of evaluating establishing and/or managing an employment relationship with you. You acknowledge that your personal information may be transferred outside Canada and may be accessible to law enforcement and national security authorities outside Canada. If you have questions about this consent or wish to obtain further details about STARS privacy practices please contact our privacy officer at or review our privacy policy at .
Required Experience:
Intern
Employment Type
Part-Time
