VIP Support Coordinator - Full Time (Call Center LV)

JOB SUMMARY

Casino Customer Service (CCS) Coordinators are well-informed courteous team members who provide our valued guests and Casino Marketing Teams with information and assistance.

Responsibilities/Purpose

Casino Customer Service (CCS) Coordinators are well-informed courteous team members who provide our valued guests and Casino Marketing Teams with information and assistance. It is the duty of this coordinator team to project a warm gracious and helpful image to all internal and external guests and fellow team members while assisting them with their reservation needs. The CCS Coordinator assists casino guests including but not limited to Gold Platinum Diamond and Seven Star Members with reservations needs on all levels of Direct Marketing offers Special Events Complimentary Best Rate and Friends and Family Reservations; including verifying offers booking modifying canceling and cross-selling. Additionally the CCS Coordinator assists casino guests and the Casino Marketing Teams with room limo golf show spa restaurant and bill back reservations.

Job Functions

• Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor Customer Survey/Feedback Conversion Cross Sell and other standards as determined by management.
• Follows department selling strategies including but is not limited to rate quoting sales techniques and multi property and cross selling.
• Completes daily tasks such as but not limited to booking changing or canceling a reservation and cross-selling.
• Performs various daily tasks such as but not limited to verifying offers booking changing canceling cross-selling and comping special event and casino reservations.
• Must be able to perform all said functions for the Las Vegas Region.
• Prioritizes and handles multiple tasks
• Meets department punctuality attendance and adherence guidelines.
• Meets department appearance guidelines.
• Safeguards guest confidentiality and privacy in accordance to company and department standards.
• Handles all incoming customer and host transactions promptly efficiently accurately and professionally.
• Clearly communicates and demonstrates enthusiastic service.
• Assists with special projects and/or additional duties as directed by a Supervisor.
• Follows supervisor/manager directions special projects or additional duties and adhere to a schedule.
• Proficient in LMS WINET GSW HET CMS CLU Scheduler and knowledge of: Golfswitch Amenities RSVIP/ProHost.
• Knowledgeable of all CET properties.
  
  Essential Requirements

Education:

• High School Diploma or equivalent required.
• Experience:
• 1-year Customer Service or Sales experience.
  Must have stable work history and be computer literate.

Abilities:

• Must be 21-years of age or older.
• Must have a pleasant speaking voice and demonstrate strong service skills enthusiasm and verbal communication skills.
• Must possess a friendly demeanor and enjoy interaction with customers both internal and external.
• Must be able to read write speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal communications team building and problem solving skills are required.
• The ability to calmly handle multiple guest situations.
• Must be able to work with minimal supervision.
• Must present oneself in a professional manner.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.
  
  Desired Skills:
• Knowledge of Windows based PC Applications

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.