Sr Service Engineer Team Lead - Medium Tractor Products

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Our customers have come to expect high quality and productivity from our equipment and we continually work to ensure those expectations are met or have an excellent opportunity for you to make an impact on these efforts as a Senior Product Service Engineer Team Lead on the Medium Tractor Products team!In this role you will lead a team of Product Service Engineers that enhance the acceptability and salability of current and new products (NPI) through meeting product health targets reducing warranty achieving NPI product support deliverables and providing technical support to Caterpillar dealer technical/service departments technical field reps machine and component engineering and service engineers.

What You Will Do:

• Coach and mentor a team of Product Services Engineers.
• Lead the support to Caterpillar Dealers worldwide by serving as a Tier 2 Dealer Solutions Network (DSN) analyst.
• Conduct dealer and customer visits to personally provide technical assistance on urgent and emerging field problems.
• Perform quality reliability and warranty analyses for the assigned product.
• Conduct emerging issues analyses on dealer part return requests and inspections development of quick field improvements suggested design or manufacturing improvements etc.
• Identify investigate and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance.
• Create service publications to announce significant product improvements to the dealers (via Service Magazine) temporary field fix information (via Tech Info Bulletin) and product support programs (via Service Letters) as part of the CPI resolution process.
• Provide service publication support through reviewing and editing existing and NPI service publications.
• Provide NPI pilot field follow support to evaluate NPI quality & reliability and customer acceptance of the new product.

What You Have (Basic Qualifications):

• Degree requirement: Bachelors degree or equivalent job experience.
• Technical Excellence: Experience in either machine/component engineering machine/component test & development CPI or as a field technical representative.

• Effective Communications: Strong communications and interpersonal skills to deal with sensitive issues or persuade others inside and outside the department to take specific action.
• Service Excellence: Demonstrated ability to work directly with dealer service departments and customers leveraging strong technical aptitude and problem-solving skills to perform effective root cause analysis.

Top Candidates Will Have:

• Knowledge in the following:
  • Standard warranty and goodwill policies.
  • TTT products including applications configurations attachments etc.
  • Service tooling repair practices product user practices and dealer service capabilities.
  • Leading diverse teams across the Caterpillar matrix to address product issues.
  • Grade Control systems.
  • Product support tools: QRQM VisionLink CPI RWA HVC SISweb SIMSi and PIS.
  • machine & component systems: engine powertrain hydraulics structures cab/hvac and control systems.

Additional Info:

• Office Model: This position requires the employee to work a 5-day-a-week schedule in the office.
• Travel: 15-50% domestic and international travel is expected.
• Relocation: Domestic relocation will be available to those who qualify.
• ISE: Not available.
• Visa Sponsorship: Not available.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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