Visitation Center Monitor

CITY OF BALTIMORE

MAYORS OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT

VISITATION MONITOR

Part-time Contractual ($20/hour up to 20 hours bi-weekly - NO BENEFITS)

OPENING DATE: July 21 2025

Position

The City of Baltimores Department of Human Resources (DHR) is seeking a monitor for the Citys Visitation and Exchange Center. Baltimore Citys Visitation Center is a safe place where families with histories of domestic violence (intimate partner violence) can engage in visitation between children and their visiting parents in a monitored setting or can participate in monitored exchanges of children for weekend visits with their non-custodial parents. The selected candidate will report to the Centers Program Lead and work closely with Center Supervisors Security and other staff Monitors. This individual must be collaborative possess emotional intelligence and have the ability to exercise sound decision making and judgment that demonstrates a high regard for the safety respect and confidentiality of all Center staff visitors and partners. The ideal individual must enjoy working in a mission-driven community focused effort to help individuals and families find a pathway to healing.

Location of Position

The Mayors Office of Neighborhood Safety and Engagement is located at 100 N. Holliday Street 6th FL Baltimore MD 21202. However the position will be physically located at the Family Tree 2108 N. Charles Street Baltimore MD 21218

Main Purpose of Position

The Visitation Monitor will help to plan coordinate and implement the execution of a safe supervised visitation and/or exchange session between the non-custodial parent and child(ren) while seeking to promote behaviors that increase the safety of all parties before during and after services are rendered. This position requires the ability to recognize tactics leveraged by persons who use violence to gain control of others and the leadership to counteract such behavior. We are looking for a candidate that can provide services to families impacted by intimate partner violence and/or child sexual abuse and help connect them to community resources. Selected candidate must be able to work evenings to include Fridays and weekends. Minimum shift requirements maintained.

Position Duties

The following examples illustrate the work performed in the positions in the

class. Positions may require some or all these examples depending on the

organization of work within the agency. This list is not inclusive. A position may require related duties not listed if necessary to accomplish the work of the agency.

The Contractual Employees duties shall include but are not limited to the following:

• Observe visitation sessions between visiting parents and children at times observing visitation for several families simultaneously.
• Intervene as necessary during visits or exchanges to address any concerns that arise with parents and/or children.
• Keep accurate and complete records of any safety concerns or potential problems that come up during a visitation session.
• Meet parents and/or children before and after visits to check in with them and refer them to any needed services or programs.
• Maintain clear and consistent communication with the on-site supervisor on-site police other monitors and volunteers whether by phone email or in person.
• Coordinate the safety of visits by being available to accompany individuals wherever needed in and around the building.
• Maintain client files.
• Maintain personal timesheets and invoices.
• Discuss case progress and concerns with supervisors as well as attend occasional meetings about case status and other center operational issues.
• Attend preliminary training sessions once hired as well as some continued trainings as they arise.
• Comply with all Visitation Center policies and procedures including client confidentiality safety and mandated reporting procedures.
• Administrative and operational duties as needed.

Minimum Qualifications

Education: An associate degree or some college in social services field preferred.

Experience: Must be 21 years of age or older. Must be familiar with and have experience working with at risk families of domestic violence; survivors and/or offenders. Must have good oral and writing skills.

Drug & Alcohol Testing

Criminal Background Check

Candidates under final consideration for appointment to positions identified as Positions of Trust will be required to authorize the release of and successfully complete a criminal conviction check.

The City of Baltimore is an Equal Opportunity Employer