2024 Senior Help Desk Technician
2024 Senior Help Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Richmond Behavioral Health Authority is seeking a Senior Help Desk Techincian to join our IT Team! This candidate will perform intermediate technical work servicing computers setting up new and essential software training staff on proper computer usage and simple fixes maintaining the integrity of RBHA machines and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology.
Essential Functions
Installs new and existing software; performs routine maintenance; researches issues; troubleshoots problems and trains users on operating systems applications telephone system mobile devices etc.
Sets up computer systems and peripherals.
Manages help line calls; instructs staff through simple fixes via telephone remote support or in person as required.
Troubleshoots and resolves software and hardware problems.
Prepares corrects trains users in and troubleshoots errors in documents produced in a variety of software applications.
Maintains various records and files on end-user hardware assets computer applications maintenance and repairs.
Maintains inventory of computer equipment and related hardware and software; orders and replaces parts as requested by Server Admin or the IT Director.
Travels offsite as necessary to troubleshoot and fix machine issues.
Notifies IT Director for need to outsource services for any jack Ethernet wiring or repair needed.
Knowledge Skills and Abilities
General knowledge of the operation uses and capabilities of data processing equipment; general knowledge of systems analysis programming and networking; general knowledge of the functions and operations of RBHA departments; general knowledge of general office procedures practices and equipment; skill in the use of data processing equipment; ability to understand and carry out written and oral instructions; ability to install and configure networking hardware and software; ability to establish and maintain effective working relationships with clients consultants associates vendors and the general public.
Required Experience:
Senior IC
Employment Type
Full-Time
