Love-Encore Specialist
Love-Encore Specialist
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Job Description
Love-Encore Specialist
Subaru Concord Concord NC
Whatever it takes to stand above the rest.
Do you have a passion for helping people and a knack for technology At Subaru Concord were looking for a Love-Encore Specialist:a customer-focused tech-savvy professional who ensures every new Subaru owner feels confident and cared for long after they drive off the lot.
This role is all about education support and building lasting relationshipsnot high-pressure sales. Youll guide customers through personalized technology demonstrations and follow-up sessions that enhance their ownership experience and deepen their connection to the Subaru brand.
What We Offer:
Competitive Pay bonus opportunities
401(k) Plan
Health & Dental Insurance HSA Options
Paid Training
Paid Time Off
Employee Discounts on vehicles parts and service
Supportive Positive Work Environment
Closed on Sundays
Your Responsibilities:
Schedule and conduct Love-Encore appointments with new Subaru owners 1460 days after vehicle delivery
Provide in-depth walkthroughs of vehicle technology safety features and connected services
Help customers enroll in SUBARU STARLINK and customize settings based on their needs
Answer questions about infotainment driver-assist systems smartphone integration and more
Follow up post-visit to ensure satisfaction and offer continued support
Collaborate with sales and service departments to create a seamless ownership journey
Encourage online reviews referrals and long-term loyalty
What Were Looking For:
A friendly patient communicator who enjoys helping others
Comfortable explaining technology in clear relatable terms
Previous experience in customer service tech support hospitality or education is a plus
Detail-oriented and organized with a proactive mindset
Willingness to learn and complete Subaru certification (paid training provided)
Valid drivers license with clean MVR
Be the reason a Subaru owner loves their car even more.
Apply now to join Subaru Concord and help us deliver world-class experienceswith a brand and team that stands above the rest.
Subaru Concord is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
