Customer Quality Support Representative (Customer Quality Support)

Customer Quality Support Representative (Customer Quality Support)

Company:

The Boeing Company

Boeing Commercial Airplanes (BCA) is currently seekinga Senior Customer Quality Support Representative (level D) to supportthe Customer Airlines throughTotal Qualityprogramin Everett WA.

The selected candidate will serve as the quality customer interface and assist the customer throughout all Boeing models production and delivery on complex accounts tasks and projects.

As a Customer Quality Support organization we are committed to providing our team with equal opportunities for growth in a stable work environment. We are seeking self-motivated individuals who are flexible and dedicated to managing customer accounts while using resources responsibly. The ideal candidate will work both as an individual contributor and as a collaborative team member bringing their best through creativity innovation and diversity. This approach fosters a positive culture grounded in transparency safety quality and respect.

Position Responsibilities:

• Quality customer interface and assist the customer throughout production and delivery on complex accounts tasks and projects.
• Provide product manufacturing and delivery status.
• Facilitate and lead resolution of customer concerns.
• Complete administrative tasks that support customer requirements.
• Engage and lead stakeholders to ensure a positive customer experience.
• Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
• Provide customer orientations around safety production delivery processes and the Quality Management System (QMS).
• Coordinate and communicate applicable production records with the customer.
• Proficiency with Microsoft Office such as Power Point Excel and Word and other common business applications

Basic Qualifications (Required Skills/Experience):

• 3 years of experience building relationships with customers program offices subcontractors and product organizations
• Experience in airplane operational and organizational processes in maintenance operations and/or flight operations
• 3 years of experience working with aircraft/aerospace parts components and/or assemblies utilizing applicable drawings specifications quality standards or manufacturing plans
• Experience with giving presentations and speaking in a leadership environment and facilitating cross functional meeting and discussions.
• Experience working directly with customers to solve complex problems and define requirements

Preferred Qualifications (Desired Skills/Experience):

• 5 years of experience with aircraft production or maintenance
• Experience interacting with any of the following: Airline customers Aviation industry associations Aircraft regulatory officials
• Experience communicating project plans for completion of work scope between multiple customers and resources

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Total Rewards and Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications as well as market and business considerations.

Summary Pay Range: $125000-$133000/Annually

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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