Customer Response Staff, Healthcare Call Center, REMOTE (BGDH)
Customer Response Staff, Healthcare Call Center, REMOTE (BGDH)
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USD 40500 - 45500
1 Vacancy
Job Description
This position is contingent upon contract award.
The Bowen Group a GTSC company seeks Call Center Response Staff to support a Healthcare Call Center.
The mission of theHealthcare Call Center focuses on providing services and support to transitioning military service members and/or veterans who are currently receiving psychological health (i.e. mental health or behavioral health) and/or moderate to severe traumatic brain injury (TBI) care.
Work Location
This position is remote and the Healthcare Call Center operates Monday through Friday during regular business hours of 8am through 5pm extending from Eastern Time (ET) through Pacific Time (PT). Your core work hours would be determined by the program manager.
CERTIFICATIONS
- You may be required to be DoD 8140.03 IA certified. A SecurityCE certification would be appropriate.
EDUCATION
- High School or GED graduate.
REQUIREMENTS
- A minimum of one year of experience in a medical/hospital call center.
- A minimum of one year experience in triage care management motivational interviewing and crisis counseling.
- Fluent in English and/or Spanish both oral and written.
- Ability to handle inquiries and requests in a courteous and professional manner.
- Ability to listen to and empathize with Service members Veterans and others and acknowledge their concerns.
- Ability to gather information to determine a Service member Veteran or family members needs as well as apply problem-solving skills and resolve the inquiry/request effectively.
- Ability to communicate information clearly accurately and completely.
- Ability to record all pertinent information accurately and efficiently.
- Ability to handle crisis and abusive calls in a professional and effective manner.
- Ability to control the pace and flow of the inquiry/request and manage call time effectively.
Additional Requirements
- Must be a U.S. citizen
- Must be able to obtain a favorable background check.
Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:
- Health dental vision
- Generous vacation and holiday leave
- Flexible Spending Account (medical and dependent)
- 401(k)
- Group Life insurance
- Short-term and long-term disability
- Tuition assistance and/or professional development training
GTSC provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore by applying for this position you understand that you may be required to disclose your vaccination status as a condition of employment.
GTSC is proud to be an equal opportunity employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal state or local law.
Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process please tell us how we can help by contacting us at
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. GTSC participates in the E-Verify program in certain locations as required by law.
Employment Type
Full-Time
