Core Technology Specialist
Core Technology Specialist
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Job Description
Mandan Public Schools is currently acceptingapplications for a Core Technology Specialist. The position is full time position and 12 months a year. Full benefit packages included.
Position Type: Full-time
FLSA Status:Non-Exempt
Salary:$26.99 - $29.79 DOE
Position Summary:
- Under basic supervision provides specialist technical support for Core Technology (CT) system users; installs updates and maintains Mandan Public School (MPS) desktop/laptop/notebook systems IP telephony and mobile operating systems network equipment and infrastructure and peripheral devices; resolves helpdesk requests and coordinates equipment and other resources.
Essential Functions:
Essential functions as defined under the Americans with Disabilities Act may include any of the following representative duties knowledge and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include but are not limited to the following:
- Provides experienced technical assistance technical support and problem analysis in the use of a wide variety of computer technologies hardware mobile systems peripheral devices and infrastructure systems; makes appropriate decisions based on experience; job duties may vary according to work assignment and individual skills.
- Configures installs and upgrades user computers desktop/laptop/notebook systems IP telephony and mobile operating systems and a wide variety of mobile and peripheral devices;sanitize andredeploy computers as needed; maintains and updates equipment inventory.
- Responds to the needs and inquiries of users; explains CT issues deploys solutions and follows up with users to assure the stability and functionality of the users systems; performs computer troubleshooting to diagnose problems; analyzes computer functionality; identifies locates resolves and repairs problems within scope of authority; documents call records and results.
- troubleshoot identifies defines and resolves system problems and user issues; isolates errors and implements technical solutions to solve problems.
- Installs configures maintains and updates network equipment servers databases components and systems; installs software upgrades enhancements and revised functions; installs and relocates computers and peripheral hardware as directed; consults with supervisor when problems occur which are beyond the skills of the individual and tracks the problem until it has been resolved.
- Creates and maintains local user accounts and system access for e-mail file shares and internet; maintains an accurate report of equipment and software malfunctions; performs basic network troubleshooting to diagnose connectivity and security problems; identifies resolves and repairs problems within scope of authority; prepares and updates technical documentation; checks and repairs physical wiring and component connectivity.
- Performs duties of network/database administrator as assigned; manages compiles manipulates and reports data for summary reports.
- Maintains and enforces rules on system security and confidentiality of records and information; monitors CT systems and identifies security issues and violations of MPS policies and guidelines.
- Cross-trains on a variety of CT equipment technologies and procedures; trains MPS staff on CT policies procedures and security standards.
- Supports the relationship between the Mandan Public Schools and the general public by demonstrating courteous and cooperative behavior when interacting with clients visitors and School staff; maintains absolute confidentiality of work-related issues client records and School information; follows compliance rules governing child abuse; performs related duties as required or assigned.
Education Training and Experience Guidelines
Associates Degree in Computer Science or Information Systems AND three years computer systems support experience preferably in an educational environment; OR an equivalent combination of education training and experience.
Knowledge of:
- MPS policies and procedures.
- Software applications and operating systems used at MPS including Microsoft OS and MAC OS.
- Administration and maintenance principles of multiple network operating domains relationaldatabases and web- and windows-based software applications.
- Structural configuration and operating capabilities of multiple network operating systems.
- Network hardware software and peripheral equipment troubleshooting techniques.
- Network topologies and protocols and internet technicalknowledge base services.
- Instructional technology equipment setup procedures and maintenance standards.
- Principles and protocols for the management of MPS electronic information including system accessand data security policies.
Skill in:
- Working independently in a technical environment with interlinked and changing priorities.
- Providing experienced technical support and resolving system problems and user conflicts byanalysis of problem descriptions from customers.
- Quickly and effectively diagnosing and resolving technical problems in a network environment.
- Responding professionally and effectively to customer service requests and demonstrating excellentcustomer service skills.
- Using tools equipment and effective procedures for repairing computers and CT equipment.
- Installing repairing and maintaining computer software hardware and peripherals in a multipleoperating system environment.
- Operating a personal computer utilizing specialized software and entering information into acomputer system with speed and accuracy.
- Establishing and maintaining effective working relationships with co-workers.
- Communicating effectively verbally and in writing.
License and Certification Requirements
A valid North Dakota State Drivers License may be required. Microsoft (MCITP/MCSE/MCSA) Apple(ACSA) and other professional IT certifications are desirable.
Physical Demands and Working Environment
Work is performed in multiple rooms such as labs classrooms offices and other buildings throughout the district; requires vision capacity toperform finecalibration and differentiate between colored wires; requires the ability to lift heavy objects climb ladders or manipulate small objects.
Application Procedures
Please attach a resume to your electronic application. All application material must be received by 11:59 pm on the closing date. Application form and resume should demonstrate the knowledge skills and abilities that are needed to meet the minimum qualifications for this position. Applications should include information which directly addresses how the applicant meets the minimum qualifications and summary of work. It is very important to be thorough and detailed on all your application materials.
Employment requires satisfactory completion of the interview process and verifiable record of satisfactory performance in previous employment.
A state and federal background check will be conducted on the final candidate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
