Technical Records Specialist 2 (Hybrid Eligible)
Technical Records Specialist 2 (Hybrid Eligible)
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Job Description
Provides technical support for programs and organizational activities to convey information determine compliance and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.
This position may have the opportunity to work hybrid where a mix of in-person work from a Boise State worksite and an alternative work location within the state of Idaho is utilized. Candidates must be able to work on-site as needed.
The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area Idaho and beyond. We facilitate online education community-based programs concurrent enrollment at high schools summer sessions continuing education programs and other lifelong learning options. Join us!
Extended Studies Customer Services Team is the in-person front-facing support for programs within the division. We provide both student and departmental support through phone email and in-person assistance. This assistance includes course setup registration payment and online registration support for the Osher Lifelong Learning Institute K12 Professional Development Professional and Continuing Education and Concurrent Enrollment.
Applies skills and job knowledge in area of specialization; may adapt procedures operations techniques tools materials and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment discretion and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority knowledge and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work incumbents have frequent contact with internal and external customers which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.
Admission and student academic and non-credit program support functions including:
- Evaluate applications and determine appropriate courses of action for admitting and registering undergraduate and graduate students.
- Identify opportunities to improve processes and stream-line procedures related to admission and registration.
Internal and external customer support including:
- Provide outstanding customer support via telephone electronically and face to face.
- Obtain and evaluate all relevant information to handle service inquiries.
Research and resolve system process and customer service related issues including:
- Investigate student registration and payment issues to identify and propose long-term solutions.
- Identify and troubleshoot system problems that affect course input student registration fee calculation and schedule production in the registration systems.
- Assist students faculty and staff with problems issues and concerns related to all programs offered through the Division of Extended Studies.
May perform other duties as needed.
Some knowledge of: supervisory practices and data management.
Experience: conducting sensitive fact finding interviews; storing retrieving and compiling information in a report format using database software and using spreadsheet software.
Ability to operate under strict deadlines while maintaining accuracy and attention to detail.
Excellent time management organization and project prioritization skills when dealing with conflicting priorities.
Excellent communication and customer service skills including issue resolution and problem solving with customers in person on the phone and via email.
Avid critical thinking skills with a detail-oriented drive for continuous process improvements.
Ability to see both the big picture and fine details for processes and procedures including impacts.
Experience: monitoring record systems to identify and correct errors; interpreting explaining and applying laws regulations and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.
2 years relevant work experience or equivalent educational experience.
2 years of experience with Microsoft Suite and the following types of software applications: databases registration systems and payment systems.
1 year work experience in higher education at a college or university.
- 12paid holidaysAND the University is closed between Christmas and New Years (requires use of 3 vacation days)
- Between 12-24annual paid vacation daysfor full-time Professional and Classified staff depending on position type and years of service
- 10.76% University contribution to yourORP retirement fund(Professional and Faculty employees)
- 11.96% University contribution to yourPERSI retirement fund(Classified employees)
- Excellent medical dental and otherhealth-related insurancecoverages
- Tuition fee waiverbenefits for employees spouses and their dependents
- See ourfull benefits pagefor more information!
Resume Cover Letter and References.
Nestled along the Boise River and steps from the state capitol Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. Were a trailblazing institution nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.
Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. Were building a thriving community of faculty and staff whose unique skills experiences and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.
Learn more about Boise State and living in Idahos Treasure Valley at Experience:
Unclear Seniority
Employment Type
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