Trade Up Specialist
Trade Up Specialist
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Job Description
Trade Up Specialist
Subaru Concord Concord NC
Whatever it takes to stand above the rest.
Are you great with people and passionate about helping customers find the right fit At Subaru Concord were looking for a friendly and motivated Trade Up Specialist to work directly with our service customers and introduce them to the benefits of upgrading their vehicle through our Trade-Up Advantage Program.
This is a customer-focused consultative rolenot a high-pressure sales position. Youll engage with customers in our service drive who are in a strong equity position and educate them on how they could move into a newer model with little or no change in monthly payment. If you love building relationships and helping people make informed decisions this is the role for you.
What We Offer:
Competitive Base Pay Commission
401(k) Plan
Health & Dental Insurance HSA Options
Paid Time Off
Paid Training Career Growth Opportunities
Employee Discounts on vehicles parts and service
Supportive Positive Team Culture
Closed on Sundays
Your Responsibilities:
Greet and engage with service lane customers in a warm professional manner
Review daily appointments and identify eligible Trade-Up candidates using equity mining tools
Explain the benefits of the Trade-Up Advantage Programincluding newer features updated safety tech and warranty options
Present personalized upgrade opportunities using iPads or printed handouts
Coordinate with sales and service teams to ensure a seamless handoff and customer experience
Maintain detailed records of all customer interactions in CRM tools
Follow up with interested customers to build long-term relationships
Provide showroom sales support when scheduled or needed
What Were Looking For:
Strong interpersonal and communication skills
Customer-first mindset with a consultative approach
Ability to quickly learn CRM tools and dealership technology (Care Connect iPads etc.)
Previous automotive or sales experience is a plusbut not required
Self-motivated and goal-oriented with a positive attitude
Comfortable multitasking across departments in a fast-paced environment
Professional appearance and demeanor
Valid drivers license with clean MVR
Availability to work Saturdays
If youre looking to grow your career with a dealership that values service integrity and relationshipsapply now and help us stand above the rest at Subaru Concord.
Subaru Concord is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
