Senior Manager | Hire to Retire | Hybrid - San Antonio, TX
Senior Manager | Hire to Retire | Hybrid - San Antonio, TX
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager Hire-to-Retire!
The Senior Manager Hire-to-Retire will oversee the end-to-end Hire-to-Retire (HTR) process for a leading Med Tech Customer organization. The role encompasses operational excellence transformation leadership change management and proactive stakeholder communication. The ideal candidate would be a seasoned leader with a strong track record in managing HTR processes with domain expertise in US Payroll processing process optimization and customer relationship management. Senior Manager Hire-to-Retire would liaise with range of customer stakeholders including regional leads GPOs and Global business leaders.
Responsibilities
Operational Leadership:
Oversee the full spectrum of HTR processes including recruitment onboarding payroll benefits administration performance management learning and development and offboarding.
Complete knowledge of US payroll processing
Ensuring effective execution of year end activities for all process including payroll
Effective implementation & reinforcement of operational & risk Control
Ensure service delivery excellence meeting or exceeding client KPIs and SLAs.
Detailed RCA & path to green for impacted KPIs & SLAs
Transformation Agenda:
Manage the transformation of HTR processes implementing best-in-class tools technologies and methodologies to enhance efficiency and service delivery.
Drive the adoption of digital solutions automation and AI to streamline workflows and improve client outcomes.
Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.
Change Management:
Design and execute change management strategies to ensure smooth transitions during transformations.
Engage with teams and clients to foster collaboration trust and buy-in for transformation initiatives.
Act as a change ambassador aligning people processes and technology to achieve organizational goals.
Stakeholder & Communication Management:
Serve as the primary point of contact for senior client stakeholders ensuring alignment with their strategic objectives.
Build and maintain relationships with internal teams and external clients fostering open and transparent communication.
Regularly provide updates to leadership and clients on performance challenges and opportunities.
Drive strong governance with our internal & external stakeholders
Team Leadership:
Lead mentor and develop diverse multi-regional teams to foster a high-performance culture.
Promote inclusivity collaboration and professional growth within the team.
Establish clear goals accountability measures and performance metrics for team members.
Qualifications we seek in you!
Minimum Qualifications
Education: Bachelors degree in business administration Human Resources or a related field (MBA or equivalent preferred).
Relevant years of experience in HR operations shared services or BPO environments with at least 5 years in a senior leadership role.
Expertise in driving organizational transformation change management and stakeholder engagement.
Familiarity with HR technologies (e.g. Workday SAP SuccessFactors) and automation tools is highly desirable.
Preferred Qualifications/ Skills
Strong leadership strategic thinking and decision-making capabilities.
Exceptional communication and interpersonal skills with the ability to influence at all organizational levels.
Adept at managing cross-cultural teams and fostering an inclusive workplace.
Analytical mindset with a focus on metrics-driven decision-making.
Good excel & MS office knowledge
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is $125000 to $135000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity
Los Angeles California-based candidates are not eligible for this role.San Antonio Texas area candidates are eligible for this role only.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Job
Senior Manager
Primary Location
San Antonio Texas
Schedule
Full-time
Education Level
Bachelors / Graduation / Equivalent
Job Posting
Unposting Date
Master Skills ListOperations
Job Category - Full Time
Required Experience:
Senior Manager
Employment Type
Full-Time
