Sr. Technical Success Architect
Sr. Technical Success Architect
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$ 107029 - 163423
1 Vacancy
Job Description
San Diego CA / Minneapolis MN or Remote occasional travel to San Diego headquarters Minnetonka office or customer locations for business reasons
Who We Are
At Platform Science were working to connect everything that moves.
Founded in 2015 we are an open IoT platform that partners with innovative fleets application developers vehicle manufacturers and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.
Our employees are an engaging diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.
We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity while encouraging transparency because no matter our backgrounds or responsibilities we are one team.
About the Role
The Senior Technical Success Architect (TSA) is a high impact fast-paced high-visibility customer facing role that works closely with our Customer Success and Account Management teams. The TSA is a technical advisor for customers serving as an emissary with the Platform Science Product & Engineering teams. This role is critical to ensuring customers realize maximum value from our SaaS platform. They are also expected to directly and proactively build relationships with the Compliance & Safety stakeholders at assigned customer accounts.
Essential Responsibilities
- Serve as the technical champion and strategic compliance advisor for customers
- Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of Compliance & Safety products to customer stakeholders
- Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors
- Collaborate cross-functionally with Customer Success Account Management Product Management and Engineering to be the voice of the customer and influence the product compliance roadmap
- Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
- Lead customer workshops and innovation sessions to explore new compliance use cases that drive business value to customers
- Participate in regular customer business review meetings (onsite & virtual)
- Assist in defining customer engagement models escalation procedures and success metrics to measure impact
- Identify and implement tools dashboards and automation to streamline customer interactions engagement and reporting
Experience
- Bachelors degree in science technology engineering math business or equivalent
- 5 years experience in SaaS working with technical accounts product management and or solution management
- Experience managing technical accounts and or solutions within a regulated industry
- Demonstrated success working with cross functional and customers to deliver results
- Strong communication and stakeholder management skills with the ability to influence executive and technical stakeholders alike.
- Ability to understand and modify data queries crunch data apis queues look through logs and provide an analytical outcome
- Proactive self-starter with a desire to grow regulatory acumen
- Strong decision-making skills with an ability to prioritize in a complex fast-paced environment
- Ability to gather interpret and apply a wide range of data.
- Sound business judgment proven ability to influence others and strong analytical thinking skills are critical to success in this position
- Proficiency with technical project management tools such as JIRA Asana or Productboard
Platform Science Benefits Highlights
The company offers various benefits to regular full-time employees including:
- Medical dental and vision insurance
- Short-term and long-term disability insurances
- AD&D and life insurance
- 401k plan
- Paid vacation sick leave and holidays
- Six weeks of paid parental leave
For more information please see the Benefits Highlights brochure for regular full-time employees.
In addition you can access the Benefit Highlights brochure for regular full-time employees by copying and pasting the link into your browser: is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $107029 and $163423. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate including but not limited to skill set work experience relevant trainings and certifications business needs market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus equity and benefits.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus equity or benefits.
Platform Science collects your personal information to support its business operations including for human resources employment benefits administration health and safety and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our (link for browser: applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
At this time we only consider candidates in these states: AL AR AZ CA CO FL GA ID IL KY MA MD MI MN MO NC NH NV NY OH OK OR PA SC TN TX UT VA WA and the future we plan to add more states.
Beware job scams! Our recruiters use @ only. We dont interview via text/message. We dont ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud Report it to law enforcement &
Required Experience:
Senior IC
Employment Type
Full Time
