Job Summary:
We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable secure and high-performance solutions using Amazon Connect AWS Lambda API Gateway and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.
Key Responsibilities:
Design develop and maintain solutions using Amazon Connect for voice and chat-based customer interactions.
Build and deploy serverless applications using AWS Lambda API Gateway and .
Integrate Amazon Connect with backend systems and third-party APIs.
Implement event streaming and real-time data processing using Amazon Kinesis Kafka or EventBridge.
Develop and manage contact flows Transfer Queues Lex bots and Lambda integrations within Amazon Connect.
Ensure solutions are secure scalable and compliant with industry standards.
Collaborate with cross-functional teams including DevOps QA and Product to deliver high-quality solutions.
Monitor and troubleshoot production issues ensuring high availability and performance.
Required Skills & Qualifications:
58 years of experience in software engineering with a focus on cloud-native applications.
Strong hands-on experience with Amazon Connect including contact flows routing profiles and integrations.
Proficiency in and experience building RESTful APIs.
Experience with AWS Lambda API Gateway DynamoDB S3 CloudWatch and IAM.
Familiarity with event-driven architectures and tools like Amazon EventBridge Kinesis or Kafka.
Understanding of CI/CD pipelines infrastructure as code (e.g. CloudFormation Terraform) and DevOps practices.
Excellent problem-solving skills and ability to work in a fast-paced agile environment.
Preferred Qualifications:
AWS Certification (e.g. AWS Certified Developer Associate AWS Certified Solutions Architect).
Experience with Amazon Lex Polly or other AI/ML services in the AWS ecosystem.
Background in contact center technologies or customer experience platforms.
Knowledge of security best practices and compliance frameworks (e.g. HIPAA PCI).