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Job Location drjobs

Traverse City, MI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position Overview:
As a Front Desk Agent youll be the first impression for every guest walking through our doors. This role is perfect for someone who thrives on providing outstanding customer service and creating a warm seamless experience from check-in to check-out. Youll manage reservations assist with guest needs and help ensure our front desk runs smoothly and professionally.

What Youll Do:

  • Greet guests with warmth and professionalism ensuring a smooth check-in and check-out process
  • Provide detailed information about room availability rates amenities and hotel services
  • Handle new reservations modifications and cancellations in our property management system (PMS)
  • Respond to guest inquiries and concerns with a helpful solution-focused approach
  • Maintain a clean organized and professional front desk and lobby environment
  • Process payments post charges and accurately manage daily financial transactions
  • Communicate with housekeeping and maintenance teams to ensure timely room readiness and guest satisfaction
  • Recommend room upgrades or amenities when appropriate to enhance the guest experience
  • Monitor lobby activity and uphold safety and security protocols
  • Stay informed on all hotel policies procedures and offerings
  • Record and report guest feedback or issues to management as needed
  • Complete end-of-shift tasks such as balancing the cash drawer and preparing shift reports

What Were Looking For:

  • High school diploma or equivalent required; hospitality or customer-facing experience strongly preferred
  • Friendly professional communication skills with a genuine passion for guest service
  • Ability to stay composed under pressure and handle multiple tasks with attention to detail
  • Basic computer skills; experience with PMS platforms like Stayntouch or Roommaster is a plus
  • Dependable punctual and well-groomed with a team-first attitude
  • Willingness to work a flexible schedule including weekends and holidays

Benefits:

  • Medical and Dental Insurance
  • PTO
  • Competitive Pay
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Insurance
  • Hotel Room Discounts
  • Ongoing Training and Career Development
About Us:At Regency Hotel Management hospitality is who we areand what we do 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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