Emergency Communications Specialist Level 2
Emergency Communications Specialist Level 2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Emergency Communications Specialist - Level 2
Full-time rotating position in a 24/7/365 environment
Why STARS
At STARS we come to work every day with a purposeto save lives. Whether you work in the aircraft or at one of our six bases everyone at STARS plays a vital role in helping to provide critical care anywhere. Since flying our first mission in 1985 we have never lost sight of what is most important our VIPS or Very Important Patients. Each year we fly over 3000 missions providing world class critical medical care whenever and wherever we are needed and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.
We are currently looking for an Emergency Communications Specialist - Level 2 at our Calgary base in the Emergency Link Centre.
Members of the Emergency Link Centre (ELC) are often referred to as the fifth crew member on the aircraft as they are a critical part of every mission STARS flies. The ELC team works to bring together the right resources at the right time to get live-saving help where they are needed. Be part of a team who works together to be there for our crew and the community when time is of the essence.
Key Responsibilities:
- Respond to requests from first responders dispatch professionals and physicians in support of critical care processes for critically ill and injured patients
- Follow established protocols to ensure each call is handled effectively and efficiently
- Accurately and diligently input information into a multi-screen computer system in real time
- Utilize dispatch technology including computer aided dispatch mapping tools telephone and radio
- Maintain discretion and confidentiality of information
Qualifications & Requirements:
- Excellent communication skills with a professional phone manner
- Ability to remain calm under pressure in high-consequence situations
- Able to focus on the task at hand while being aware of all that is going on around you
- Exceptional multi-tasking skills and strong attention to detail required
- Strong analytical critical-thinking and decision-making skills
- Must be mature resilient and comfortable being exposed to trauma calls/troubling circumstances and capable of handling events involving acute medical distress
- Proficiency in the use of technology required ideally including public safety telecommunications software mapping radio computer aided dispatch (CAD) telephone conferencing and systems
- Minimum typing speed of 40 WPM
- One or more years of experience working in a fast-paced high-pressure role that requires multi-tasking is an asset
What we offer:
We provide a strong total reward offering comprehensive organization-paid health and dental benefits free parking and more. But the real reward is joining a legacy - a legacy of lives saved of hope in the face of the unimaginable and of pride in making a difference.
When you join STARS you become part of a community that knows were stronger together. It takes a dream to deliver the highest standards of care and we need you to help us be our best.
Elevate your career Be part of something bigger. Be part of STARS.
How to Apply/ Deadline to apply:
If you are the person we are looking for and would like to make a difference with your career please make sure to apply by closing date: August 15 2025
Want to learn more
Want to be the crucial link in emergency response Learn how our Emergency Link Centre team supports critical care patients when every second counts.Learn More About Emergency Link Centre (Critical Patient)
By clicking submit you provide Shock Trauma Air Rescue Service (STARS) consent to collect use and disclose your personal information for the purpose of evaluating establishing and/or managing an employment relationship with you. You acknowledge that your personal information may be transferred outside Canada and may be accessible to law enforcement and national security authorities outside Canada. If you have questions about this consent or wish to obtain further details about STARS privacy practices please contact our privacy officer at or review our privacy policy at .
Required Experience:
Intern
Employment Type
Full-Time
