Program Manager, Healthcare Call Center, REMOTE (BGDH)
Program Manager, Healthcare Call Center, REMOTE (BGDH)
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USD 130000 - 153000
1 Vacancy
Job Description
This position is contingent upon contract award.
The Bowen Group a GTSC company seeks a Program Manager to support and to lead our team staffing a Healthcare Call Center.
The mission of theHealthcare Call Center focuses on providing services and support to transitioning military service members and/or veterans who are currently receiving psychological health (i.e. mental health or behavioral health) and/or moderate to severe traumatic brain injury (TBI) care.
Work Location
This position is remote and the Healthcare Call Center operates Monday through Friday during regular business hours of 8am through 5pm extending from Eastern Time (ET) through Pacific Time (PT).
IMPORTANT: You are required to attend in person and to present at a monthly Program Management Review (PMR) in the Washington DC area.
CERTIFICATIONS
- Certification as a Project Management Professional or certification in a related field (project management and/or healthcare).
- You are required to be DoD 8140.03 IA certified. A SecurityCE certification would be appropriate.
EDUCATION
- A Masters-level degree and past training in mental health healthcare administration or related area.
REQUIREMENTS
- Knowledge of and proficiency with DoD contracts and contract administration.
- A minimum of five years of experience in Project or Program Management in mental health or equivalent leadership role with multiple supervisees.
- Experience successfully managing large teams and complex mental health programs.
- Experience in working with DoD government personnel and understanding DoD policies and procedures.
- Experience working with military populations.
- Ability to communicate effectively and efficiently with DHA and other government leadership staff and customers.
- Requires excellent written and oral communication skills.
Additional Requirements
- Must be a U.S. citizen
- Must be able to obtain a favorable background check.
Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:
- Health dental vision
- Generous vacation and holiday leave
- Flexible Spending Account (medical and dependent)
- 401(k)
- Group Life insurance
- Short-term and long-term disability
- Tuition assistance and/or professional development training
GTSC provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore by applying for this position you understand that you may be required to disclose your vaccination status as a condition of employment.
GTSC is proud to be an equal opportunity employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal state or local law.
Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process please tell us how we can help by contacting us at
Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded. GTSC participates in the E-Verify program in certain locations as required by law.
Learn more about the E-Verify program.
Required Experience:
Manager
Employment Type
Full-Time
