Implementation Manager
Implementation Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for an Implementation Manager to innovate and grow with us working remotely in the U.S. if on EST or CST Time Zones.
The Implementation Manager manages software implementation projects and supports large-scale implementations of AP Automation and Payment Applications for new clients. Responsibilities include but are not limited to facilitating requirements gathering sessions documenting requirements site configuration creating and managing configuration tickets with cross-functional teams testing training and deployment support.
How youll contribute:
- Lead Software Implementation Projects for both existing and new clients
- Facilitate the transition from Sales to Implementation
- Act as main point of contact for new clients throughout project lifecycle
- Maintain a high client satisfaction rate and escalate when necessary
- Develop and manage against realistic project timelines to ensure commitments are met
- Manage expectations on technical capabilities and overall project scope
- Identify track and resolve issues using organized documentation
- Facilitate daily and weekly communication with clients including internal and external status reports
- Support Sr. Implementation Managers on new client implementation projects. Responsible for assisting with all configuration and testing tasks throughout project.
- Coordinate with Implementation Managers on deliverable dates and configuration specifications.
- Use setup tools to configure the system for new clients.
- Create test plans and participate in testing of configured system in preparation for deployment.
- Participate in daily and/or weekly communication with clients; including client-facing meetings and internal and external status reports.
- Manage configuration tasks completed by cross-functional teams to ensure timelines and quality standards are met.
- Identify track and resolve issuesthat occur during the implementation process.
If you have the attributes skills and experience listed below we want to hear from you!
- Minimum 1-2 years experience in a software implementation or support role
- Knowledge of basic project management tools accounting spreadsheets and other MS Office tools
- Basic understanding of relational databases
- Willingness to learn and take on greater responsibility
- Ability to interact successfully with multiple levels of staff within a client company
- Must be detail-oriented organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment.
- Must work well under deadlinesand have the ability to successfully track and follow up on multiple tasks across many projects
- Must be team-oriented and willing to work as part of a growing organization
- Bachelors degreeor equivalent experience in a related field
- Experience with a SaaS and/or accounting consulting companypreferred (Not Required)
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
Manager
Employment Type
Full Time
