Sr Technical Product Consultant
Sr Technical Product Consultant
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
- Deliver technical support via telephone and email logging all interactions thoroughly.
- Validate and report customer-submitted product bug reports with precision.
- Scope troubleshoot and resolve customer issues.
- Assist in testing new and enhanced products.
- Manage projects professionally and within timelines.
- Fully own cases and contribute to the success of the distributed team.
- Identify trends and potential issues and communicate quickly with affected parties.
- Support scalable software solutions for Adobes largest customers.
- Help maintain accurate and complete product documentation.
- Treat each case as an opportunity to delight customers despite external factors.
- Assist in special projects and other assigned duties.
- Work in a 24/7 shift on a rotation basis.
- Provide weekend or holiday coverage in rotation as per business requirements.
- Bachelors degree in computer science or a related field or equivalent experience.
- At least three years experience in a customer support environment preferably in a high enterprise tech setting.
- Excellent communication skills both written and verbal.
- Problem-solving approach with a focus on improving processes.
- Ability to troubleshoot problems systematically and effectively within service-level goals.
- Good knowledge of Internet websites Excel and email.
- Deep knowledge of HTML JavaScript Perl Web 2.0 and web services.
- Understanding of Internet/Digital Marketing concepts Mobile DTM and Tag Management.
- Experience with SQL database management and data insertion/reporting APIs.
- Familiarity with SOAP REST and PHP.
- Knowledge of Mobile and Video programming solutions.
- Experience with Tag Management tools.
- Desirable experience using Adobe Target or optimization tools and related certifications.
- Proven ability to diagnose and troubleshoot complex analytic implementation issues.
- Understanding of jQuery AngularJS and any JS Framework.
- Knowledge of API (SOAP/REST).
- Ability to identify research and quantify business problems using statistical analyses on large data sets.
- Proven skills in working in multi-platform technology companies as a support engineer/consultant.
- General knowledge about Google Tealium Salesforce and Pega technologies.
- Advanced-level Excel and PowerPoint skills.
- Some experience in digital marketing CRO digital analytics decision-making personalization recommendations or UX fields.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Senior IC
Employment Type
Full-Time
