Fresh Starts Job Coach

You go to work everyday. Make the commute clock in do your job clock out and head home.

What if what happened in the middle changed everything

At Shelter House your work saves lives. Not just sometimes: every single day. Whether you help provide emergency shelter support your colleagues with daily operations assist shelter guests with finding and financing an apartment when they leave shelter help clients find jobs or provide support to individuals who left the streets after experiencing chronic homelessness and are now tenants in a supported apartment your work advances the lives of people in crisis.

Commute to work. Change lives. Head home.

Thats the job. Join us.

Key Qualities:

• Commitment. You believe in Shelter Houses mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting but to the fact that it is here.
• Curiosity. You have a habit of asking why or how which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when and you have methods in place to ensure you make that happen.
• Communication. When you write or speak folks know exactly what youre saying and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization its employees and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert focused and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to do and learn.

Key Responsibilities:

1. Key Responsibility (60% of time): Provide vocational direction and support for the Fresh Starts janitorial crew to assist clients in maintaining employment.

So That:

• Utilize motivational interview trauma-informed care and harm reduction models to provide direct services and service coordination to employees.
• Assess employee needs provide relevant referrals connect to area resources and offer the appropriate level of support to each employee.
• Provide direct care including but not limited to job coaching employment assistance and transportation for all Fresh Start employees.
• Deliver high qualify crisis intervention and seek appropriate support to assist in difficult or emergency client situations.

2. Key Responsibility (40% of time): Ensure Shelter House fulfills all janitorial service contract obligations.

So That:

• All contracts are satisfied with janitorial services provided.
• All buildings are monitored for safety and security while the crew is on-site and at the completion of services.

3. Key Responsibility (10% of time): Build rapport and maintain positive professional relationships with employees and contracted partners.

So That:

• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness competence and care towards self others with whom we work and those for whom we provide care.

4. Key Responsibility (10% of time): Record and maintain accurate documentation in a timely manner including but not limited to weekly staff meeting attendance maintaining timesheets and providing updates to the staff log.

So That:

• All employees hours are accurately reported.
• Documentation is completed prior to the end of every shift.

This position description is not intended to be a complete list of responsibilities duties or skills required for the job and is subject to review and change at any time with or without not ice in accordance with the needs of the organization.

Reports to: Permanent Supportive Housing Employment Case Manager

Qualifications:

• Experience working with adults who have a chronic mental illness and/or other significant barriers preferred.
• A valid drivers license and the ability to be insured under company commercial auto insurance policy.
• The ability to drive a 12-passanger van.
• Ability to work Monday - Friday between the hours of 3:30 PM and 11:30 PM.
• Ability to related well to clients staff customers and people in the community.
• High level of independence ability to set priorities problem solve and follow through on own initiative.
• Ability to exercise good judgement and common sense in a variety of settings.
• Good verbal and written communication skills.
• The ability to lift up to 30 pounds at times and sit and stand for extended periods of time.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the compliance with the Americans with Disabilities Act (ADA) Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified applicants will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.