Client Management - Wound Care (Client Management III) - REMOTE
Client Management - Wound Care (Client Management III) - REMOTE
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$ 66288 - 82860
1 Vacancy
Job Description
About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.
A high-growthand profitable company we help caregivers harness data for human and respect the needs of our Net Health family and staffwhich is why weoffer awork-from-anywhere environment and unlimited collaborativeculturepaired with progressive benefits makesNet Healththe ultimate career home!
As a leading-edgeSaaScompany in healthcare we deliver solutions that help patients get better faster and livemore fulfilling lives. Our software and predictive analytics coverthecontinuum of care fromhospital-to-home across various medical specialties. Come join us andstart the next chapter of your exciting careerwhile helping otherstolive better lives.
World-Class Benefits That Reflect Our World-ClassCulture.
Click Here to Learn More!:
#WorkFromAnywhere#UnlimitedPTO#ComprehensiveBenefitsPackage#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness#DiversityAndInclusion#AVoice#NewHireSupport#CareerDevelopment #EducationalAssistance #EmployeeReferralBonus#ProgressiveParentalLeave
JOB OVERVIEW
The Client Management III role focuses on supporting Net Health customers in achieving their business outcomes through our products and this mid-senior position the Customer Success Manager builds strong relationships with designated clients develops a solid understanding of their needs and provides guidance on adoption usage and optimization of Net Healths solutions. Success in this role is defined by client satisfaction retention and incremental growth with collaboration across internal teams to support project goals and issue resolution.
The role interacts regularly with Sales Services Support and Product teams but does not carry direct supervisory responsibilities or lead enterprise client strategy.
RESPONSIBILITIES AND DUTIES
- Cultivate and maintain relationships with assigned customers focusing on satisfaction product utilization and retention
- Assist in articulating client ROI and adoption insights during customer lifecycle milestones
- Collaborate to support product onboarding and workflow optimization
- Monitor usage data and provide consultative recommendations for improvement
- Facilitate regular customer check-ins strategic reviews and alignment touchpoints
- Identify potential expansion opportunities and partner with Sales on qualification
- Serve as a liaison between clients and internal teams to ensure timely issue resolution
- Encourage client participation in webinars feedback forums and community engagement
- Maintain current knowledge of assigned clients business goals and align Net Health solutions accordingly
- Participate in internal reviews to share client progress and strategic needs
- Support compliance monitoring across licenses and service agreements
QUALIFICATIONS
- Bachelors Degree or equivalent experience
- 5 years of client-facing experience in healthcare SaaS or related industries
- Experience supporting C-Level and mid-market clients preferred
- Familiarity with managing multiple concurrent accounts/projects
- Strong communication and collaboration skills
- Proactive and solutions-oriented mindset
- Solid organizational time management and problem-solving skills
- Exposure to project coordination or strategic customer engagement frameworks
- Ability to travel up to 30% as needed
REQUIRED SOFTWARE EXPERIENCE
- Microsoft Office Suite
- CRM systems such as Salesforce or NetSuite
- Collaboration platforms (e.g. Teams Zoom)
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Salary Range: $66288.00 - $82860.00USD
Employment Type
Full-Time
