Vice President 1
Vice President 1
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Job Description
Basic Function
Manage the Operational Delivery
Ensure all migrations are managed seamlessly
Map peer levels across client organization and establish peer level relationships within the client
organization
Establishing operational performance goals
Work with the Sales Client Relationship managers & Migrations team to provide support/oversight for
new/ additional off shoring opportunities
Put control measures in place to ensure adherence to budget and cost control
Essential Functions
This position is responsible for Utilities Operations outsourced to EXL. Key responsibilities include:
Lead and manage Utilities operations outsourced to EXL
Ensure consistent service delivery in a consultative and solutions-based capacity
Negotiating and finalizing SLAs with the Client - contract negotiation
Establishing a review/ reporting mechanism with the Client
Should have the ability to pre-empt potential issues and take proactive measures to address them
Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs
Provide guidance supervision and review to Utilities operational teams to ensure that job
responsibilities are met and are in line with Clients and EXLs goals and objectives
Develop and manage strong independent relationships with clients at senior positions
Oversee the continuous improvement of processes and the development of the team with the goal to
achieve best practices and optimal output
Lead and coach the team to recruit and retain high caliber staff
Provide coaching guidance and support set professional development plans to assist employees to
reach their full potential through the Performance Management process
Review the progress of attrition action plans and check effectiveness
Required Experience:
Chief
Employment Type
Full-Time
