Service Technician - South Region - ICS Cool Energy Ltd
Service Technician - South Region - ICS Cool Energy Ltd
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Salary Not Disclosed
1 Vacancy
Job Description
At Trane TechnologiesTM and through our businesses including Trane and Thermo King we create innovative climate solutions for buildings homes and transportation that challenge whats possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Position Overview:
The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.
Key Responsibilities:
Customer and Technical:
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM) Customer Breakdowns Warranty work Hire and Commissioning workloads.
- Build and maintain strong relationships with customers acting as a trusted point of contact
- Collaboration with Service desk Sales and Operations Team: Establish strong communication channels to share key customer insights
- Able to use cutting edge software and technology along with a variety of hand-tools following blueprints or engineering specifications to diagnose and repair units
- Reporting and Analysis: Generate regular reports on completed invoiced work orders
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service
- Communications with supervisors regions service managers and senior technicians and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
- Proven experience in service or field-based technician role
- Strong knowledge of customer service principles
- Excellent interpersonal skills with the ability to motivate technicians to deliver customer experiences
- Effective communication skills
- Analytical thinking and problem-solving abilities
- Proficiency in using Apps diagnostic software and MS Office Suite
Skills and Capabilities:
- Knowledge of manufacturing industry an advantage;
- People and communication skills with a positive mindset
- Able to work with minimal supervision
- Appropriate skilled based certificates with F-Gas
- Able to cover standby and call outs on a planned scheduled basis to include weekday weekends and bank holidays
- Proficient in using Microsoft Office Suite
- UK Drivers licence as a company vehicle will be allocated
- Right to Work status confirmed for Country of application
- Competitive salary and benefits including pension healthcare life insurance and wellbeing platforms;
- Company van
- A fast-paced working environment
- An excellent working culture and community
- A structured induction plan with continued learning and development
- A key role where you can make a direct contribution to our business
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.
Required Experience:
IC
Employment Type
Full Time
