Reactive Maintenance Supervisor - 6923
Reactive Maintenance Supervisor - 6923
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Job Description
Title: Reactive Maintenance Supervisor Thames
Contract Type: Permanent Full Time
Salary: 41500 per annum to 46000 per annum dependant on experience
Reporting Office: Sidcup DA14
Working Location: Covering our Thames Neighbourhood*
Persona: Agile working (hybrid home office and site working)
Working Pattern: Shifts between 8 and 5pm Monday to Friday and call outs per rota basis
Closing Date: 29th July at 11pm
Interview Dates: 5thAugust at our office is Sidcup
Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Maintenance Team at L&Q:
L&Qs Maintenance Service is looking for a Reactive Supervisor to join the in-house team. The Thames Supervisor covers Medway Towns Bexley Greenwich and surrounding areas
Your impact in the role:You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager.
You will also have links to the wider business area and will liaise with the Housing Management and Property Services teams Surveying teams Caretaking teams as well as the Planning and Scheduling team Contact Centre and other Supervisors to ensure consistency in service delivery.
L&Q are a values-focused organisation and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.
We are focused on meeting targets both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPIs are met. You will be able to analyse data predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must and you will have experience managing budgets.
What youll bring:
L&Q prides itself on high levels of professional customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents satisfaction and best interests in mind. As a people manager you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Qs reputation; the focus will be high quality work and on first time fix approach.
You will be confident to give advice to operatives on complex jobs and hard fixes. You will be responsible for interacting and engaging regularly taking ownership of developing capability and ongoing professional development of the individuals in the team.
You will be confident in liaising with contractors meeting regularly with the Contracts Managers and reporting any relevant information on performance to them.
We expect our Supervisors to have a good understanding of Health and Safety including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen.
You will already ideally have had experience in leading a dispersed team and will have a proven track record in managing performance through informal and formal processes alongside experience in managing absence and will have had past input into recruitment decisions.
Managing a team within a Maintenance within Social Housing/ LocalAuthority
Clear and Concise written and verbal communication skills
Knowledge of trades and maintenance
Ability to deliver KPIs and manage budgets
Passion for inclusive working practices
Strong customer service skills
Able to motivate others to deliver
Full Manual Driving Licence
If this sounds like you we would love for you to apply!
We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.
At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process including application stage please email
At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Click here to find out more about L&Q and why you should join us!
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Required Experience:
Manager
Employment Type
Full-Time
