Customer Service Leader - Ballarat, VIC
Customer Service Leader - Ballarat, VIC
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Job Description
- Newly created branch-based leadership opportunity
- Fantastic opportunity for an up-and-coming leader
- Be supported to hone your leadership skills and inspire others
- Get things happening for our customers and your career
Create your best future and join Westpac as a Customer Service Leader in Ballarat!
How will I help
Our branches are an important part of the communitiestheyre based in and as a Customer Service Leaderyoull havean important role to play in helping the community to get the best possible banking experience. Combining your businessknow-how with your passion for peopleyoull work with your Regional General Manager and your branch team to coach and motivate a diversedynamic and collaborative bunch of frontline Bankers to reach even greater prove to our customers every day whytheyve come to the right place for all their financial needs and thatyoure just as invested in the local community as they are!
This is a full-time branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help
- Drive customer acquisition service and retention building genuine connections with our customers and the community
- Lead and uplift frontline staff through training mentoring and performance management
- Contribute to driving results that have a clear positive and direct impact on overall branch performance
- Work collaboratively with the Bank Manager and your Bankers to create a supportive and high-performing environment where everyone contributes to shared goals and celebrates collective success
What do I need
- Leadership experience ideally gained in a Retail Banking environment (preferred not essential)
- High-energy with experience in mentoring others to achieve shared business objectives
- Experience of working to KPIs and targets (both sales and customer-based)
- Ability to effectively de-escalateand address challenging situations by using strong communicationand problem-solving skills
- A collaborative mindset with the ability to foster team spirit!
- Proven sales mentorship through implementing strategies to drive business
At Westpac were committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. Were here to empower you with the knowledge and skills to thrive!
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- A variety of leave options including Culture Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on ourwebsite.
Employment Type
Full-Time
