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AdvisoryIndustry/Sector
Not ApplicableSpecialism
SAPManagement Level
Senior AssociateJob Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology.To really stand out and make us fit for the future in a constantly changing world each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines geographies and career paths and provides transparency on the skills we need as individuals to be successful and progress in our careers now and in the future.
As a Senior Associate youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Job Summary -
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients better.
Within our global Managed Services platform we provide Application Evolution Services (formerly Application Managed Services) where we focus more so on the evolution of our clients applications and cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic efficient and cost-effective.
As a member of our Application Evolution Services (AES) team we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support enhancement and optimization work as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective but also a relationship perspective.
Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBA / / B. Com / BBA
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Minimum Year(s) of Experience (BQ) *: 6-10 years of experience
Certification(s) Preferred:
Preferred Knowledge/Skills *:
General skill set:
As a Senior Associate youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self-awareness personal strengths and address development areas.
Proven track record as an SME in chosen domain.
Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Blockchain AI et al with the product platform they are associated with.
Mentor Junior resources within the team conduct KSS and lessons learnt.
Flexible to work in stretch opportunities/assignments.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Ticket Quality and deliverables review.
Status Reporting for the project.
Adherence to SLAs experience in incident management change management and problem management.
Review your work and that of others for quality accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations environments and perspectives.
Use straightforward communication in a structured way when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firms code of ethics and business conduct.
Demonstrate leadership capabilities by working with clients directly and leading the engagement.
Work in a team environment that includes client interactions workstream management and cross-team collaboration.
Good Team player. Take up cross competency work and contribute to COE activities.
Escalation/Risk management.
Strong Knowledge in:
Understand client requirements provide solutions functional specifications and implement technical components accordingly.
Ability to create Technical Design Documents (TDD) and Unit Test documents for the technical solutions being implemented.
Excellent Communication analytical and Interpersonal skills as a Consultant and play a role of team lead.
In addition to the above the candidate should have been involved in the following during the life cycle of SAP Support project.
Unit Testing Integration Testing
User Support activities
Exposure to ASAP and other structured ITIL methodologies
Regularly interact with the onsite team/client
Provide status updates in daily/weekly conference calls
Maintain cordial relationship with onsite team/client
Strong Knowledge in
Managing Technical Objects
Equipments Functional Locations Bill of Materials etc
Material and Serial Number combination
Warranties
Work centers classes and characteristics
Installed base
Measurement Point and documents
Notifications and its processing
Work Order Management
Capacity requirements planning
Preventive maintenance
Task lists
Maintenance Items
Maintenance Plans
Work clearance Management
Workflow in EAM & PM
Standard reports usage.
Familiarity on the basic business processes with the following Functional Areas:
Task lists
Maintenance Items
Maintenance Plans
Preferred Skills:
SAP Certification on PM Module
Used Solution Manager in the implementation
Basic knowledge on ABAP
ITIL 4 Foundation Certification
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Bill of Materials (BOM) Communication Cost Efficiency Cost Management Creativity Data-Driven Insights Data Modeling Data Modeling System Support Demand Forecasting Demand Planning Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity Inventory Management Lead Time Reduction Learning Agility Operational Excellence Operations Processes Optimism 22 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Full-Time